Help Desk Level 1
The Help Desk Level 1 IT Technician at Confidential Client is responsible for providing Tier 1 IT support, including troubleshooting, user onboarding, and maintaining system performance. This role requires strong technical and customer service skills to ensure smooth IT operations and support business goals. The technician handles tasks such as password resets, MFA setup, software installation, and security alert triage.
About Careertakes
👉 Important disclosure: Careertakes is a third-party recruiting platform supporting this hiring process. If selected, you will be employed directly by our client, IT.
Applicants for this role may also receive access to additional matched opportunities through the Careertakes platform.
What You’ll Do
Confidential Client is hiring an entry-level Help Desk / IT Technician to provide Tier 1 support and keep endpoints, accounts, and basic security tooling running smoothly. This role is TELECOMMUTE-friendly (remote) and will primarily support Microsoft 365 endpoints and Windows desktops.
- Provide outstanding customer service for Tier 1 service requests, incidents, and problems reported by clients.
- Perform password resets and account unlocks.
- Set up and troubleshoot Multi-Factor Authentication (MFA).
- Troubleshoot printer issues, including installing and configuring drivers.
- Onboard new users: create accounts, assign email addresses, and grant SharePoint access per SOP.
- Install and configure software and onboard users into the Password Manager.
- Provision new desktops using Microsoft Intune and ensure required applications are installed.
- Check and verify backups complete successfully.
- Review XDR logs, triage security alerts, and escalate as needed.
- Enter accurate, detailed tickets into the tracking system.
- Other duties as assigned.
Qualifications
Confidential Client values solid technical fundamentals and strong customer service skills.
- Bachelor’s degree in Computer Science, Information Technology, or equivalent (preferred).
- Minimum 1 year of IT help-desk or desktop support experience; entry-level candidates will be considered.
- Working knowledge of Microsoft 365 and Windows desktop support.
- Experience with Microsoft Intune or similar device management tools.
- Familiarity with remote connectivity tools (TeamViewer, VNC, Microsoft Remote Desktop).
- Basic understanding of MFA setup and troubleshooting.
- Strong troubleshooting, analytical, and technical documentation skills.
- Experience reviewing security/XDR alerts and following escalation procedures.
- Experience with ConnectWise is preferred but not required.
- Excellent written and verbal communication and customer-service orientation.
- Ability to follow SOPs and work collaboratively in a team.
Compensation & Benefits
- Compensation: $45,000 - $55,000 per year.
- Benefits include: 401(k), health insurance, paid time off, training & development, and opportunities for advancement.
- Perks: competitive compensation, flexible scheduling, and career growth opportunities.
Location & Work Type
- Primary location: Islip, NY — Role supports remote (TELECOMMUTE) work but may require occasional coordination with the client’s teams or scheduled on-site visits.
- Applicant must be authorized to work in the United States.
Equal Opportunity & Hiring Transparency
Careertakes and our client are Equal Opportunity Employers committed to building a diverse and inclusive workforce. We prohibit discrimination or harassment of any kind. To support a fair and efficient hiring process, AI tools may be used to assist with application review or resume screening. These tools do not replace human decision-making. Final hiring decisions are made by people.
If you have questions about how your data is used, please contact us directly.
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