About Careertakes

👉 Important disclosure: Careertakes is a third-party recruiting platform supporting this hiring process. If selected, you will be employed directly by our client, IT.

Applicants for this role may also receive access to additional matched opportunities through the Careertakes platform.

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What You’ll Do

This entry-level Help Desk Analyst role supports mission-critical IT services at Hill Air Force Base. You will be part of an Information Services team providing first- and second-line support to end users.

• Resolve technical problems in a call center / help desk environment
• Triage and resolve user support requests for desktops, accounts, and common applications
• Manage access requests for user accounts and perform desktop support functions
• Use automated tools and scripts where possible to improve efficiency and accuracy
• Provide user training, documentation, and technical assistance to promote efficient operation
• Work with internal and external teams to escalate and remediate issues
• Perform other duties as assigned

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What We’re Looking For (Minimum Qualifications)

To be considered, candidates must meet the role’s baseline requirements:

• High School diploma plus 4+ years relevant experience, or
• BS/BA or MS/MA degree with 0 years relevant experience
• Experience working on a Service Desk or Help Desk team with demonstrated customer service excellence
• Ability to obtain and maintain a U.S. Secret security clearance (active Secret preferred)
• U.S. citizenship required (this position supports a government contract)

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Preferred Education, Experience & Skills

• Bachelor’s degree in a technical field
• Experience with Atlassian Jira and Confluence
• Experience supporting DoD or other government customers
• Familiarity with ITIL practices or other service management methodologies
• Strong communication, troubleshooting, and documentation skills

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Benefits & Perks

The Confidential Client offers competitive benefits for regular employees working 20+ hours/week:

• Competitive wages and 401(k) plan
• Medical, dental, and vision coverage; HSA options
• Paid time off, paid holidays, and other leave programs
• Tuition reimbursement, career development, mentorship, and recognition programs
• Work/life balance initiatives and employee assistance programs (Note: benefits may vary for temporary or union positions or where governed by specific wage laws.)

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Work Location, Travel & Clearance

• Work location: Hill Air Force Base, Utah (on-site)
• Travel: less than 10%
• Clearance: Must be able to obtain and maintain a Secret clearance. An active Secret clearance is preferred.
• Citizenship: Pursuant to a government contract, U.S. citizenship is required.

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Employment Type & Salary

• Employment type: Full-time (Contractor possible, per engagement)
• Estimated salary (source listing): $90,161 per year (estimated)

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About the Opportunity

This role provides hands-on help desk experience supporting mission-focused IT systems and offers paths for professional growth within the IT organization. If you enjoy troubleshooting, helping users, and working on a collaborative support team in a government-contractor environment, this opportunity at Hill Air Force Base may be a great fit.

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Equal Opportunity & Hiring Transparency

Careertakes and our client are Equal Opportunity Employers committed to building a diverse and inclusive workforce. We prohibit discrimination or harassment of any kind. To support a fair and efficient hiring process, AI tools may be used to assist with application review or resume screening. These tools do not replace human decision-making. Final hiring decisions are made by people.

If you have questions about how your data is used, please contact us directly.