Full Stack Engineer - GoHighLevel
The Full Stack Engineer will serve as the in-house expert managing the white-labeled GoHighLevel platform for Confidential Client, responsible for building and maintaining funnel templates, automations, and CRM pipelines. This role includes providing technical support, onboarding, platform administration, billing oversight, and documentation to ensure smooth and efficient client launches and ongoing success. The position is onsite in Aventura, Florida, requiring strong communication, organizational skills, and expertise in GoHighLevel and related technologies.
About Careertakes
👉 Important disclosure: Careertakes is a third-party recruiting platform supporting this hiring process. If selected, you will be employed directly by our client, Marketing Services.
Applicants for this role may also receive access to additional matched opportunities through the Careertakes platform.
Role Overview
This is a full-time, onsite role (9:00 AM – 6:00 PM) based in Aventura, FL. You will be the in-house expert running a white‑labeled GoHighLevel (OMNI) platform for our Confidential Client in the Marketing Services industry. Your focus is preparing coach sub‑accounts for launch—packaged funnels, CRM pipelines, automations and one-click snapshots—while delivering fast, calm, customer-facing support and platform administration.
What You’ll Own
- Build and maintain a library of high-converting funnel templates, CRM pipelines, forms, triggers, and automations specifically tailored for business coaches.
- Create, version, and package account snapshots for one-click deployment and easy cloning across new sub‑accounts.
- Standardize sub-account settings (domains, email/SMS auth, calendars, pipelines) to ensure reliable, consistent launches.
- Serve as the primary technical/configuration contact for OMNI (GoHighLevel) questions and live support.
- Host a weekly OMNI group onboarding + live Q&A (Wednesday 10:30 AM EST) and offer optional 1:1 onboarding sessions.
- Provide rapid ticket/email support and jump on short troubleshooting calls when needed.
- Track support trends, produce fixes and SOPs to prevent recurring issues.
- Oversee agency admin tasks: provisioning, permissions, billing workflow checks, payment collection, and sub-account hygiene.
- Monitor agency health metrics (email deliverability and domain auth, phone/SMS usage, API limits, pipeline integrity) and escalate or resolve issues.
- Keep internal and client-facing docs, quick-start guides, and SOPs current and concise.
- Partner with business development and sales teams to streamline onboarding flows and reduce time-to-value.
- Stay current on GoHighLevel releases and community best practices; propose integrations, templates, and utilities that increase platform value.
How We’ll Measure Success (KPIs)
- Time-to-Launch: average time from sub-account creation to first campaign live.
- First-Week Activation Rate: percentage of new coaches who complete guided setup and send their first campaign.
- Support SLAs: first response and resolution times; CSAT after tickets/calls.
- Snapshot Quality: defect rate, rollback frequency, and adoption of versioned snapshots.
- Deliverability Health: SPF/DKIM/DMARC pass rates and email reputation indicators.
Required Qualifications
- Proven GoHighLevel experience (agency or white-label admin experience is a strong plus; GHL certification preferred).
- Deep knowledge of CRM design, automation logic, and funnel mechanics.
- Excellent verbal and written communicator who can teach, simplify jargon, and keep users calm under pressure.
- Highly organized and process-driven; emphasis on clean snapshots, tidy sub-accounts, and clear SOPs.
- Comfortable running Zoom trainings, hosting live group calls, and supporting multiple clients concurrently.
- Bachelor’s degree (per source posting) or equivalent relevant experience.
- Must be authorized to work in the United States.
Nice-to-Have (Tools & Experience)
- GoHighLevel Agency Admin
- Twilio / telephony and SMS configuration experience
- Domain/DNS/auth (SPF, DKIM, DMARC)
- Stripe / Chargebee billing and payments familiarity
- Helpdesk / ticketing tools (Zendesk, Help Scout)
- Loom or other screen-recording tools for quick enablement
- Basic HTML/CSS for email templates
- Zapier / Make for light integrations
Compensation & Logistics
- Employment type: FULL_TIME, onsite in Aventura, FL (9:00 AM–6:00 PM).
- Education: Bachelor’s degree required per posting.
- Base salary (as posted): USD 90,000 – 110,000 per year.
- This position is employed by our client in the Marketing Services industry.
Why Join
- Own the platform experience for a portfolio of business coaches and make measurable impact on time-to-value.
- Work in a focused, process-driven role that combines technical setup, customer enablement, and product administration.
- Competitive salary and the opportunity to shape onboarding, templates, and SOPs that scale.
Equal Opportunity & Hiring Transparency
Careertakes and our client are Equal Opportunity Employers committed to building a diverse and inclusive workforce. We prohibit discrimination or harassment of any kind. To support a fair and efficient hiring process, AI tools may be used to assist with application review or resume screening. These tools do not replace human decision-making. Final hiring decisions are made by people.
If you have questions about how your data is used, please contact us directly.
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