About Careertakes

👉 Important disclosure: Careertakes is a third-party recruiting platform supporting this hiring process. If selected, you will be employed directly by our client, Customer Services.

Applicants for this role may also receive access to additional matched opportunities through the Careertakes platform.

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About the role

Confidential Client is hiring a Front Office Strategy Consulting - Service & Support Experienced Associate to work on customer experience, journey design, and service strategy projects. This role sits within a management consulting environment focusing on designing and implementing customer-centric solutions that improve satisfaction, retention, and business outcomes.

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What You’ll Do

You will join project teams to help deliver client engagements focused on customer experience and front-office transformation. Typical responsibilities include:

• Analyze client needs and translate them into actionable customer experience strategies
• Design customer journey maps and identify improvements across touchpoints
• Conduct customer journey analysis to uncover pain points and opportunities
• Implement customer experience initiatives and support change adoption
• Manage and analyze customer data to produce insights and recommendations
• Apply business process improvement methods to optimize service operations
• Support customer segmentation and value proposition definition to drive advocacy
• Collaborate with teammates and client stakeholders to produce high-quality deliverables
• Maintain professional standards and build commercial awareness in engagements

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What We’re Looking For

Minimum qualifications:

• Bachelor’s degree
• At least 1 year of relevant experience (consulting, customer experience, analytics, or related)

Required skills and attributes:

• Strong analytical and problem-solving skills
• Clear written and verbal communication; able to present ideas and findings
• Ability to learn quickly and adapt in client-facing project environments
• Comfort working with customer data and service metrics
• Team-oriented and able to collaborate with cross-functional stakeholders

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Nice to Have

Candidates with any of the following will stand out:

• Degree in Computer Engineering, Information CyberSecurity, Computer and Information Science, Information Technology, Management Information Systems, or Computer Applications
• Experience with customer journey mapping, CX design, or CRM tools
• Familiarity with business process improvement frameworks (Lean, Six Sigma, etc.)
• Prior consulting or client-facing project experience

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Compensation & Benefits

• Salary range: $63,000 - $140,000 per year. Actual compensation will depend on skills, experience, qualifications, and location, and will follow applicable employment laws.
• Eligible for an annual discretionary bonus where applicable.
• Benefits may include medical, dental, vision, 401(k), paid holidays, vacation, and sick leave (benefits vary by client and location).

This posting complies with applicable pay-transparency requirements for the hiring location.

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Location & Employment Type

• Location: International, WA, US
• Employment type: FULL_TIME

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Notes on Hiring Policy

Confidential Client is an equal opportunity employer. Employment considerations (including conviction-history screening or immigration sponsorship policy) will follow applicable local, state, and federal laws.

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Equal Opportunity & Hiring Transparency

Careertakes and our client are Equal Opportunity Employers committed to building a diverse and inclusive workforce. We prohibit discrimination or harassment of any kind. To support a fair and efficient hiring process, AI tools may be used to assist with application review or resume screening. These tools do not replace human decision-making. Final hiring decisions are made by people.

If you have questions about how your data is used, please contact us directly.