About Careertakes

👉 Important disclosure: Careertakes is a third-party recruiting platform supporting this hiring process. If selected, you will be employed directly by our client, IT.

Applicants for this role may also receive access to additional matched opportunities through the Careertakes platform.

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What You’ll Do

This role is the first line of defense for fraud and risk-related activity. You will triage cases, validate findings, escalate complex issues, and drive process improvements to reduce risk and improve detection effectiveness.

• Serve as the first-line investigator for fraud and risk cases: triage, validate attribution, document findings, and escalate when needed.
• Monitor operational trends and flag unusual activity or recurring risk patterns.
• Recommend and implement corrective actions and process improvements based on root-cause analysis.
• Lead or support projects to improve operational efficiency, governance, and workflow standardization.
• Translate business requirements into repeatable operational procedures and governance models.
• Coordinate with internal teams on investigations and remediation efforts.
• Track and ensure timely completion of operational deliverables.

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Data & Tools You’ll Use

You’ll work with operational data, dashboards, and basic analytics to drive decisions and improve controls.

• Use SQL for data validation, querying, and investigative analysis.
• Build and maintain dashboards, reports, and spreadsheets to track KPIs and case outcomes.
• Perform data quality checks and support reporting pipelines.
• Present findings clearly to technical and non-technical stakeholders.

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Who You Are (Required Qualifications)

• Bachelor’s degree in Business Analytics, Finance, Economics, Statistics, Applied Mathematics, Information Systems, or related field — or equivalent practical experience.
• Foundational experience in fraud operations, risk management, security operations, compliance, or process improvement.
• Working knowledge of SQL and experience using spreadsheets (Excel, Google Sheets) for analysis.
• Strong organizational skills, attention to detail, and the ability to manage multiple priorities.
• Clear communicator with strong interpersonal skills and a collaborative mindset.
• Problem-solver who is eager to learn new tools and adapt processes.

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Nice-to-Have (Preferred Qualifications)

• Experience with fraud investigations, trust & safety, or security operations.
• Familiarity with governance, compliance, or operational risk frameworks.
• Exposure to fintech, payments, banking, e-commerce, or other regulated industries.
• Knowledge of account takeover (ATO) and account origination fraud (AOF) investigations.
• Experience creating dashboards and operational analytics to measure program health.
• Internship or entry-level background in fraud analysis, quality assurance, or process improvement.

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How We Work

• You will join a collaborative operations team supporting cross-functional stakeholders.
• Expect a fast-paced environment with opportunities to influence detection strategies, improve workflows, and grow technical skills in fraud analytics.

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Equal Opportunity & Hiring Transparency

Careertakes and our client are Equal Opportunity Employers committed to building a diverse and inclusive workforce. We prohibit discrimination or harassment of any kind. To support a fair and efficient hiring process, AI tools may be used to assist with application review or resume screening. These tools do not replace human decision-making. Final hiring decisions are made by people.

If you have questions about how your data is used, please contact us directly.