About Careertakes

👉 Important disclosure: Careertakes is a third-party recruiting platform supporting this hiring process. If selected, you will be employed directly by our client, IT.

Applicants for this role may also receive access to additional matched opportunities through the Careertakes platform.

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What You’ll Do

• Serve as the first line of defense on fraud and risk issues — triage, validate cases, confirm attribution, and escalate complex matters to L2 analysts.
• Recommend operational actions and process changes based on trends identified through data.
• Drive or support structured initiatives to improve systems, workflows, and governance; promote adoption of best practices.
• Translate business and team requirements into analytical and governance frameworks.
• Collaborate with cross-functional teams to coordinate solutions for investigative matters.
• Identify day-to-day operational roadblocks, surface ambiguities, and proactively propose solutions to keep work moving.
• Deliver assigned operational tasks on time and communicate progress transparently.
• Support analytics work: assist with data pipelines, dashboarding, and applying SQL / basic statistics to validate data and interpret trends.
• Build an understanding of how operational work impacts customers by interpreting support signals and usage data.
• Actively seek feedback, learn from mistakes, and support peers to strengthen team collaboration.

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Qualifications (Required)

• Comfortable working across multiple Google Sheets and similar collaborative tools.
• Exposure to SQL and working familiarity with basic data validation or coding for analytics support.
• Exposure to AOF (account opening fraud) and ATO (account takeover) investigations.
• Foundational experience or coursework in fraud/risk operations, process improvement, or security triage.
• Strong process and governance instincts — able to spot inefficiencies and recommend fixes.
• Clear communicator, comfortable coordinating across teams on investigative and operational matters.
• Structured, detail-oriented problem-solver who asks for help when needed.
• Growth mindset: eager to learn quickly, accept feedback, and take ownership of operational tasks.
• Comfortable executing well-defined tasks on time in a fast-paced contract capacity.

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Nice to Have

• Prior internship or entry-level experience in fraud/risk operations, security triage, or process/quality management.
• Exposure to governance frameworks in regulated industries (fintech, banking, payments).
• Bachelor’s degree in Business Analytics, Finance, Economics, Statistics, Applied Math, Information Systems, or related field — or equivalent practical experience (internships, bootcamps, certificates).

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Compensation & Logistics

• Role type: Contract (10 months, potential for extension) — Hybrid work model.
• Location: San Diego, CA (on-site / hybrid as required by the client).
• Pay: $40–44 per hour (USD). This is a good-faith estimate and will be applied per the client’s compensation framework; final offers depend on experience, location, and other lawful considerations.
• Start: As agreed with the client; contractors will be engaged directly by the client.

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Why Apply via Careertakes

• Careertakes is acting as the third-party recruiting platform for this role and can match you to additional relevant opportunities.
• You’ll join operations-focused fraud/risk work at an enterprise scale and build core analytical skills while contributing to process and governance improvements.

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Equal Opportunity & Hiring Transparency

Careertakes and our client are Equal Opportunity Employers committed to building a diverse and inclusive workforce. We prohibit discrimination or harassment of any kind. To support a fair and efficient hiring process, AI tools may be used to assist with application review or resume screening. These tools do not replace human decision-making. Final hiring decisions are made by people.

If you have questions about how your data is used, please contact us directly.