About Careertakes

👉 Important disclosure: Careertakes is a third-party recruiting platform supporting this hiring process. If selected, you will be employed directly by our client, IT.

Applicants for this role may also receive access to additional matched opportunities through the Careertakes platform.

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Role overview

Confidential Client is seeking a Networking Service Delivery Field Support Engineer (L1) to provide first-line onsite technical support and field engineering services. This entry-level role focuses on restoring and maintaining client network services by diagnosing, resolving, and escalating incidents to meet SLA commitments. You will work on standard and low-complexity incidents using established procedures and knowledge articles.

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Key responsibilities

• Ensures client-site infrastructure is installed, configured, tested and operational
• Installs and configures any solution software per client requirements
• Proactively identifies and logs incidents with required detail and timeliness
• Liaises with client IT teams, carriers and colleagues to expedite diagnosis and resolution
• Investigates first-line support calls, identifies root cause using knowledge articles
• Responds to and diagnoses alerts; escalates to L2 when required
• Updates incidents with progress and resolution information in the ticketing platform
• Ensures efficient and comprehensive resolution of incidents and requests
• Tracks, logs and reports configuration items, components and changes
• Assists with problem investigation and implements agreed remedies/preventative measures
• Provides first-line remote and onsite technical support and field engineering services
• Reports and escalates issues to third-party vendors as necessary
• Follows handover procedures to maintain service continuity across shifts

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Required qualifications & certifications

• Bachelor’s degree or equivalent in Information Technology, Computing, or related field (or equivalent practical experience)
• Associate-level networking certifications or equivalent training (examples: CCNA, JNCIA, ACMA, or vendor certs for Cisco, Juniper, Aruba, F5)

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Skills & experience

• Entry-level experience with networking technologies: routing, switching, wireless, SDI distribution, core and access layers
• Entry-level experience providing technical support to clients (remote and onsite)
• Basic troubleshooting and diagnostic skills for networking incidents
• Strong verbal and written communication skills; active listening and client-focused approach
• Ability to plan work, adapt to changing circumstances, and work under pressure when needed
• Willingness to work extended hours when required to meet client needs

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Compensation & benefits

• Pay range: $28.00 – $42.00 per hour (U.S.-based roles). Actual pay depends on experience, skills and location.
• Eligible for company benefits including medical, dental, vision, flexible spending/HSA, life and AD&D, short- and long-term disability, paid time off, employee assistance, 401(k) with company match, and other legally required or voluntary benefits.

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Workplace & locations

This posting is for on-site roles in the following cities: Detroit, MI and Charlotte, NC. Candidates should expect on-site work at the assigned client location. Specific work location will be confirmed during the hiring process.

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Equal Opportunity & Hiring Transparency

Careertakes and our client are Equal Opportunity Employers committed to building a diverse and inclusive workforce. We prohibit discrimination or harassment of any kind.
To support a fair and efficient hiring process, AI tools may be used to assist with application review or resume screening. These tools do not replace human decision-making. Final hiring decisions are made by people.

If you have questions about how your data is used, please contact us directly.