Field Service Technician
The Field Service Technician at Confidential Client is responsible for providing technical support and preventive maintenance across the Lenexa, KS area, ensuring exceptional customer service. This role involves troubleshooting electronic and mechanical equipment, managing service calls independently with extensive daily travel, and maintaining strong communication with customers and internal teams to support product performance and service improvements.
About Careertakes
👉 Important disclosure: Careertakes is a third-party recruiting platform supporting this hiring process. If selected, you will be employed directly by our client, Office Technology & Document Management Services.
Applicants for this role may also receive access to additional matched opportunities through the Careertakes platform.
Overview
Confidential Client is seeking a Field Service Technician to provide on-site service, preventive maintenance, and troubleshooting for office equipment across the Overland Park, KS service area. This is a full-time, hands-on field role with daily travel inside the assigned metro area and frequent interaction with customers and dispatch.
What You’ll Do
- Manage technical support and service calls for accounts within your assigned Overland Park service area
- Perform preventive maintenance and proactive service visits
- Troubleshoot mechanical, electrical, and network-related equipment issues and prepare repair estimates
- Maintain organized in-vehicle parts inventory, service manuals, and service bulletins
- Keep service records, warranty paperwork, and dispatch information up to date on laptop/dispatch systems
- Promote and explain service agreements and recommend additional services when appropriate
- Communicate equipment needs and customer issues to Field Service Management and Sales
- Complete warranty processing and parts tracking in a timely manner
- Participate in ongoing product and safety training
Day-to-Day Expectations
- Drive 100+ miles daily within your service area and coordinate with dispatch
- Carry and work with tools and equipment regularly (carry up to ~50 lbs; occasionally rotate items up to ~100 lbs)
- Kneel, squat, and work in varied customer environments for extended periods
- Maintain a professional appearance and keep company vehicle clean and stocked
- Ask customers if they need additional help and provide a strong customer-first experience
- Share ideas to improve service operations and product offerings
Qualifications
- Authorized to work in the U.S.; able to pass pre-employment background and drug screenings
- Valid driver’s license with a clean driving record and ability to obtain business-use insurance
- High school diploma required; Associate’s or Bachelor’s degree preferred
- Strong mechanical and electrical aptitude with a problem-solving mindset
- Comfortable using Windows and macOS, and common office software (Excel, Word, Outlook)
- Reliable transportation and ability to drive 100+ miles daily
- Field service experience preferred but motivated entry-level candidates with technical aptitude will be considered
Technical Competencies
- Diagnose and repair electronic and mechanical equipment
- Understand network connectivity and how it affects product performance
- Use hand tools and diagnostic equipment safely and effectively
- Learn and retain technical product knowledge quickly
Professional Competencies
- Strong written and verbal communication skills
- Customer-focused approach—ask questions, listen, and provide clear explanations
- Organized and detail-oriented with strong parts, paperwork, and schedule tracking
Physical & Travel Requirements
- Regular driving across the service area (100+ miles/day)
- Frequent lifting, carrying, kneeling, and squatting on service calls
- Ability to be on your feet for extended periods and work in varied customer settings
Why Join
Confidential Client invests in technician development through product training and ongoing learning. This role is a good fit if you enjoy solving technical problems, working independently in the field, and delivering excellent service to customers.
Equal Opportunity & Hiring Transparency
Careertakes and our client are Equal Opportunity Employers committed to building a diverse and inclusive workforce. We prohibit discrimination or harassment of any kind. To support a fair and efficient hiring process, AI tools may be used to assist with application review or resume screening. These tools do not replace human decision-making. Final hiring decisions are made by people.
If you have questions about how your data is used, please contact us directly.
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