About Careertakes

👉 Important disclosure: Careertakes is a third-party recruiting platform supporting this hiring process. If selected, you will be employed directly by our client, IT.

Applicants for this role may also receive access to additional matched opportunities through the Careertakes platform.

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About the Role

Confidential Client's Federal team is hiring entry-level Experience Consultants to join a cohort-based Associate program anticipated to start in 2027. In this role you'll apply human-centered design, research, and strategy to help federal, state, and local government clients improve customer experiences across mission-critical programs. This is an opportunity for recent graduates or early-career candidates with transferable CX, research, or design-thinking experience who are eager to build consulting skills and obtain a federal security clearance.

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What You’ll Do

• Support customer experience initiatives through qualitative and quantitative research (interviews, surveys, data analysis) to surface insights about user needs and pain points.
• Create customer-centered artifacts such as journey maps, personas, service blueprints, and experience recommendations that inform program and product decisions.
• Contribute to ideation sessions, design workshops, and experience strategy engagements using design thinking and collaborative facilitation techniques.
• Present research findings and recommendations to stakeholders; help translate insights into measurable roadmaps and implementation plans.
• Collaborate across multidisciplinary teams (designers, analysts, technologists, program managers) to align on user-centered solutions that drive business and mission outcomes.
• Travel as required to client sites and field research locations (willingness to travel up to 100% is expected for this role).

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Who We’re Looking For (Qualifications)

Required

• Bachelor’s degree (or equivalent experience).
• Ability to obtain and maintain a Federal security clearance while employed in the Federal practice.
• Experience or coursework in customer experience, service design, user research, or related fields.
• Familiarity with design thinking principles and experience producing journey maps, personas, or service blueprints.
• Strong analytical skills: ability to synthesize qualitative and quantitative data into actionable recommendations.
• Clear communicator with presentation, storytelling, and workshop facilitation skills.
• Team player with a growth mindset and willingness to learn in a fast-paced consulting environment.

Preferred

• Internship or project experience supporting CX, service design, or experience strategy work.
• Exposure to agile delivery practices and collaborative facilitation methods.
• Credentials or badges in design thinking facilitation (a plus).

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Location & Clearance

• Location: Herndon, VA (role supports federal clients and may require travel).
• Security: Candidates must have the ability to obtain and maintain a Federal security clearance. Hiring and start dates are subject to clearance timelines.

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Why Join

• Structured learning and coaching: access to certification paths, mentorship, and a minimum of 40 hours of structured professional learning per year.
• Early-career development: cohort onboarding, hands-on client work, and internal mobility to explore different technical and industry pathways.
• Meaningful impact: work on projects that support public services and government missions.

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Equal Opportunity & Hiring Transparency

Careertakes and our client are Equal Opportunity Employers committed to building a diverse and inclusive workforce. We prohibit discrimination or harassment of any kind. To support a fair and efficient hiring process, AI tools may be used to assist with application review or resume screening. These tools do not replace human decision-making. Final hiring decisions are made by people.

If you have questions about how your data is used, please contact us directly.