About Careertakes

👉 Important disclosure: Careertakes is a third-party recruiting platform supporting this hiring process. If selected, you will be employed directly by our client, IT.

Applicants for this role may also receive access to additional matched opportunities through the Careertakes platform.

---

What You’ll Do

Confidential Client is hiring an entry-level Technical Product Consultant working on TriZetto healthcare products. This role is ideal for early-career technologists who want hands-on experience in healthcare IT, product support, and software troubleshooting.

• Assist in designing, developing, supporting, and troubleshooting healthcare software products.
• Investigate and resolve technical incidents; reproduce issues, gather logs and diagnostic information.
• Work with engineering and product teams to document defects, recommend fixes, and validate resolutions.
• Participate in customer-facing troubleshooting and incident management when required.
• Contribute to knowledge base articles, runbooks, and product documentation.
• Learn and apply best practices for testing, deployment, and documentation across the product lifecycle.

---

Key Responsibilities

• Triage and reproduce reported issues in enterprise payer systems.
• Use logs, SQL queries, and debugging techniques to analyze system behavior.
• Escalate and collaborate with engineering teams for defect resolution.
• Communicate status and technical findings clearly to internal teams and stakeholders.
• Maintain clear, professional customer communication for support incidents.
• Follow incident management and change control processes.

---

Required Qualifications

• Bachelor’s degree (preferred majors: Computer Science, Software Engineering, or related).
• Basic programming knowledge in one or more of: Java, Python, SQL.
• Internship or academic experience with cloud platforms such as Azure or AWS.
• Strong analytical and troubleshooting skills with a willingness to learn.
• Good written and verbal communication skills and ability to work on global teams.
• Self-motivated, detail-oriented, and able to follow established processes.

---

Preferred / Nice-to-Have

• Familiarity with healthcare domain concepts (payer systems, claims, benefits).
• Experience or coursework with .NET, Oracle/SQL Server, or enterprise application support.
• Exposure to AI/Copilot tools or automation for support workflows.
• Customer-facing or incident management experience.

---

Technical Practice Areas (Hiring Intake)

Candidates will be matched to a specific technical practice area based on skills, interview performance, and business needs. Expect targeted onboarding and mentorship in your assigned practice.

---

Location & Start Date

Location: Tarrytown, TX (authoritative job location for this posting).

Start Date: October 2026.

Note: This role requires authorization to work in the U.S. without sponsorship. Applicants requiring visa sponsorship (including CPT/OPT) cannot be considered for this position.

---

Compensation & Benefits

• Base salary: $65,000 per year (final offer may vary based on experience and qualifications).
• Eligibility for discretionary annual incentive program, subject to plan terms.
• Benefits (subject to eligibility): medical/dental/vision, life insurance, paid holidays and PTO, 401(k) plan, short/long-term disability, paid parental leave, employee stock purchase plan.

---

Why Join

• Opportunity to launch your career in healthcare IT and product support.
• Structured onboarding and mentoring within a product-focused team.
• Work with cross-functional teams and contribute to impactful healthcare technology.
• Gain exposure to enterprise software, cloud tooling, and incident management processes.

---

Hiring & Legal Notes

• Confidential Client is an equal opportunity employer and will consider applicants without regard to protected characteristics.
• Applicants must be authorized to work in the United States; Confidential Client cannot provide visa sponsorship for this role.
• The information above is accurate at posting but may be updated in compliance with applicable law.

---

Equal Opportunity & Hiring Transparency

Careertakes and our client are Equal Opportunity Employers committed to building a diverse and inclusive workforce. We prohibit discrimination or harassment of any kind. To support a fair and efficient hiring process, AI tools may be used to assist with application review or resume screening. These tools do not replace human decision-making. Final hiring decisions are made by people.

If you have questions about how your data is used, please contact us directly.