About Careertakes

👉 Important disclosure: Careertakes is a third-party recruiting platform supporting this hiring process. If selected, you will be employed directly by our client, Customer Services.

Applicants for this role may also receive access to additional matched opportunities through the Careertakes platform.

---

About the Client

Confidential Client is a leading provider in the Customer Services industry focused on improving patient outcomes through custom mobility and complex rehabilitation technology. The organization has a strong commitment to growth, ethical practices, and employee development. Training and a mentorship onboarding program are provided to support your success.

---

Why You Should Apply

• Health, dental, and vision benefits (HSA incentives available)
• 401(k) match plus financial wellness resources
• Tuition reimbursement and leadership development programs
• Training and orientation at the company headquarters (Indianapolis)
• Mentorship onboarding and employee recognition programs
• Work that directly improves patients’ quality of life

---

Position Overview & Key Responsibilities

The Patient Care Representative (Entry Level Medical Sales) will report to the Sales Manager and support the sales team by coordinating documentation and communications required to obtain durable medical equipment (DME) for patients.

• Support up to two Sales Representatives at a time
• Serve as a liaison between Confidential Client, patients, referral sources, and insurance companies
• Introduce patients to the company and explain the process for obtaining equipment
• Collect and verify patient insurance information and documentation
• Coordinate scheduling for face-to-face evaluations with prescribing physicians when required
• Prepare and send required documentation to physicians and follow up to obtain approvals
• Track order status and keep Sales Representatives updated on each patient’s order
• Explain equipment options, insurance coverage, and payment possibilities to patients before delivery

---

Qualifications

• Bachelor’s degree required
• Minimum 2 years of administrative support experience
• Intermediate computer skills (workflow and documentation systems)
• Exceptional interpersonal skills and ability to build relationships with patients and clinical partners
• Strong verbal and written communication skills
• Ability to maintain confidentiality and handle sensitive patient information
• Highly organized, detail-oriented, and able to work independently

---

Compensation & Location

• Estimated base salary: $64,633 per year (estimated)
• Employment type: Full-time
• Location: Jeffersontown, KY (local candidates preferred)
• Training and initial orientation take place at the Confidential Client headquarters in Indianapolis, IN

---

Additional Notes

• For prompt communication during the hiring process, applicants are encouraged to opt into texting notifications.
• Confidential Client does not accept unsolicited resumes from outside recruiters/placement agencies and will not pay fees for resumes submitted without a signed engagement agreement.

---

Equal Opportunity & Hiring Transparency

Careertakes and our client are Equal Opportunity Employers committed to building a diverse and inclusive workforce. We prohibit discrimination or harassment of any kind. To support a fair and efficient hiring process, AI tools may be used to assist with application review or resume screening. These tools do not replace human decision-making. Final hiring decisions are made by people.

If you have questions about how your data is used, please contact us directly.