About Careertakes

👉 Important disclosure: Careertakes is a third-party recruiting platform supporting this hiring process. If selected, you will be employed directly by our client, IT services (IT consulting / managed services).

Applicants for this role may also receive access to additional matched opportunities through the Careertakes platform.

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Overview

Confidential Client (via Careertakes) is seeking an Entry Level IT Field Technician to provide hands-on, on-site IT support across eastern Massachusetts. This is a full-time, field-based role requiring daily travel to client locations in South Boston, the North Shore, South Shore, Boston metro, and Metro West areas.

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What You’ll Do

This is a customer-facing, technical role focused on maintaining and improving clients’ IT environments.

• Install, configure, and maintain PC and server hardware and software (Windows and macOS).
• Deploy, configure, and troubleshoot network equipment (routers, switches) and services (DNS, DHCP, email).
• Provide remote access support (VPN, Remote Desktop, Terminal Server) and on-site troubleshooting.
• Perform hardware replacement, battery-backup and online backup tasks.
• Monitor system performance, run diagnostics, and escalate vendor issues when necessary.
• Assist with disaster recovery procedures, backups, and documentation.
• Train end users and prepare simple user-facing documentation.
• Contribute to continuous improvement and accept ownership for assigned requests.

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Preferred Skills & Technical Qualifications

Knowledge of most of the following is required or preferred:

• Server operating systems (Windows Server)
• PC and Apple desktop/laptop environments
• Network fundamentals: routers, NAT/port forwarding, DNS, DHCP
• Remote access tools and VPN technologies
• System administration and basic network hardware/software configuration
• Email systems, online backup solutions, battery backups
• Hardware installation and replacement, basic cabling
• Strong troubleshooting, written and verbal communication skills

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Minimum Requirements

• Education: Associate degree (required).
• Experience: Entry level (experience preferred). Relevant experience such as IT support (1 year preferred) and Microsoft Windows Server (1 year preferred).
• Language: Fluent English (required).
• Must have a reliable vehicle for daily travel.
• Current residence in Massachusetts, Rhode Island, or New Hampshire is preferred.
• Willingness to travel throughout eastern Massachusetts on a regular basis.

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Schedule & Work Location

• Typical schedule: Monday–Friday, 8:30 AM–5:30 PM (30–60 minute lunch).
• On-call responsibilities to be discussed during interview.
• Work location: Field / on the road (daily travel to client sites).

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Compensation & Benefits

• Base salary: Yearly salary starts at $50,000.
• Additional compensation and benefits include:
  • Gas mileage payments: $3,600 per year (approx.).
  • Smart phone / device reimbursement up to $1,200 per year.
  • 3% Simple IRA company match after 60-day probationary period (approx. $1,500–$1,600).
  • Quarterly bonuses based on company profitability.
  • Paid vacation (PTO) and paid sick time.
  • Health coverage and dental reimbursement.
  • Paid smartphone.
  • Mentorship program, on-the-job training, annual merit increases, and clear job progression paths.

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Duties (Summary)

• Establish system specifications by conferring with users and analyzing workflow and security needs.
• Plan and execute selection, installation, configuration and testing of PC/server hardware, software, LAN/WAN networks.
• Monitor systems, perform performance tuning, and troubleshoot hardware/software/network issues.
• Secure systems by managing access controls, backups, and disaster recovery processes.
• Prepare and train users; maintain documentation and vendor relationships.
• Participate in ongoing professional development.

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Application Questions (for screening)

• Do you have a reliable vehicle for daily travel?
• Do you currently reside in one of these states: Massachusetts, Rhode Island, New Hampshire?
• Are you willing to travel throughout eastern Massachusetts almost daily to support clients on-site?

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Equal Opportunity & Hiring Transparency

Careertakes and our client are Equal Opportunity Employers committed to building a diverse and inclusive workforce. We prohibit discrimination or harassment of any kind. To support a fair and efficient hiring process, AI tools may be used to assist with application review or resume screening. These tools do not replace human decision-making. Final hiring decisions are made by people.

If you have questions about how your data is used, please contact us directly.