Entry Level Customer Training Specialist-Traveling
The Entry Level Customer Training Specialist is responsible for facilitating smooth software conversions and providing comprehensive training and support to dealership customers. This role involves extensive travel to customer sites to customize systems and train personnel, as well as remote support and preparation from a home office. Strong communication and presentation skills are essential to understand customer needs and ensure successful software adoption.
About Careertakes
👉 Important disclosure: Careertakes is a third-party recruiting platform supporting this hiring process. If selected, you will be employed directly by our client, Automotive dealership software.
Applicants for this role may also receive access to additional matched opportunities through the Careertakes platform.
Role Overview
Confidential Client is hiring an Entry-Level Customer Training Specialist (Traveling). In this client-facing training role you will help dealerships convert to and adopt the company's dealership software by delivering on-site and remote training, customizing the system to customer needs, and providing follow-up support. This role requires roughly 80% travel, strong presentation skills, and the ability to work independently while also collaborating with implementation teams.
What You’ll Do
- Travel to customer sites (approximately 80% travel) to lead software installations and conversions
- Meet with dealership leadership and key users to assess training needs and success criteria
- Configure and customize the software to align with each dealership’s workflows and requirements
- Deliver in-person classroom and one-on-one training for managers, service advisors, and other end users
- Provide remote support and follow-up from your home office between trips (video calls, documentation, troubleshooting)
- Produce clear training materials, quick-reference guides, and post-installation follow-up plans
- Track training progress and escalate product issues or change requests to internal teams
Requirements
- Bachelor’s degree or equivalent experience
- Ability and willingness to travel ~80% of the time (both solo and with a team)
- Outgoing, friendly, customer-focused personality with excellent verbal and written communication skills
- Strong presentation skills and comfort training small and medium groups
- Reliable transportation and a valid driver’s license
- Driving record: fewer than 2 moving violations in the last 3 years and no OVI/DUI/DWI in the last 5 years
- Reliable home internet with sufficient bandwidth for video conferencing
- Authorized to work in the U.S.
Benefits
Confidential Client offers a comprehensive benefits package designed to support work-life balance and career growth:
- Medical, dental, and vision insurance; life insurance; Health Savings Account (HSA) options
- 401(k) plan with up to 6% matching
- Paid vacation and sick time
- Eight paid holidays per year
- Referral bonuses
- Professional development and training opportunities
- Promotion-from-within culture
- Non-smoking workplace policy
Preferred Qualifications
- Experience training adult learners or end users on software platforms
- Background working with automotive dealerships or retail operations
- Comfort using remote collaboration tools (Zoom, Teams) and creating digital training resources
- Strong troubleshooting and customer-service orientation
Equal Opportunity & Hiring Transparency
Careertakes and our client are Equal Opportunity Employers committed to building a diverse and inclusive workforce. We prohibit discrimination or harassment of any kind. To support a fair and efficient hiring process, AI tools may be used to assist with application review or resume screening. These tools do not replace human decision-making. Final hiring decisions are made by people.
If you have questions about how your data is used, please contact us directly.
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