About Careertakes

👉 Important disclosure: Careertakes is a third-party recruiting platform supporting this hiring process. If selected, you will be employed directly by our client, Customer Services.

Applicants for this role may also receive access to additional matched opportunities through the Careertakes platform.

---

Overview

Confidential Client is hiring multiple entry-level Auto Finance Representatives for onsite, contract-to-hire roles in Irving, TX. This is a training-forward opportunity for new grads and early-career candidates who want a clear career path in auto finance. Candidates should be open to placement in any of the three roles below; full training and cross-training opportunities are provided.

• Open to entry-level candidates with customer service experience
• Onsite in Irving, TX — Contract to Hire
• Pay range: $23.00 - $25.50 / hour

---

1. Customer Accounts Representative

Schedule

• Mon–Fri: 8:00 AM – 5:00 PM
• Two late shifts weekly: 11:00 AM – 8:00 PM (never Fridays)
• Every other Saturday: 8:00 AM – 12:00 PM
• One week each month: 7:00 AM – 4:00 PM + Saturday 7:00 AM – 12:00 PM

What You’ll Do

• Make friendly, early-stage courtesy calls to customers ~1–29 days past due
• Help customers set up payments, enroll in auto-pay, and update account information
• Assist with password resets and basic login issues
• Escalate complex collections issues to specialized teams (no heavy collections work required)

---

2. Customer Care Representative

Schedule

• Mon–Fri: 8:00 AM – 5:00 PM or 9:00 AM – 6:00 PM
• One Saturday per month: 8:00 AM – 12:00 PM

What You’ll Do

• Handle inbound customer calls and support with:
  • Account questions
  • Payment options
  • Title requests
  • Website/login assistance

---

3. Customer Service Support Associate (Title Operations)

Schedule

• Mon–Fri: 8:00 AM – 5:00 PM (may occasionally vary to 7:00 AM – 4:00 PM or 9:00 AM – 6:00 PM)
• Based on business needs, up to two Saturdays per month (8:00 AM – 12:00 PM)
• Up to 3 hours of overtime per week may be required

What You’ll Do

• Handle ~10–20 inbound/outbound calls per day with customers, dealerships, and DMV offices
• Research and resolve title-related questions and issues
• Process title documents and assist with lien perfection
• Communicate with dealerships and state DMV offices to resolve title issues
• Escalate complex problems to leadership when necessary
• Maintain accurate documentation and complete administrative tasks timely
• Identify recurring issues or process gaps and communicate findings to leadership
• Work independently while meeting productivity and quality expectations
• Collaborate with the team to meet departmental service goals

---

Who We’re Looking For

• Bachelor's degree required
• 1+ year customer service experience (call center experience is a plus)
• Excellent verbal communication and problem-solving skills
• Fast learner with strong attention to detail
• Basic computer and data-entry skills
• Reliable, adaptable, and motivated to grow within the organization
• Comfortable handling detailed account information while maintaining confidentiality
• Able to work independently and as part of a team
• Open to consideration for any of the three roles based on experience and business needs

---

Pay & Benefits

• Hourly pay range: $23.00 - $25.50 / hour
• Compensation depends on qualifications, experience, and other job-related factors
• If eligible, temporary-role benefits may include:
  • Medical, dental & vision
  • Critical illness, accident, and hospital benefits
  • 401(k) retirement plan (pre-tax and Roth options)
  • Voluntary life & AD&D insurance
  • Short- and long-term disability
  • Health Savings Account (HSA)
  • Transportation benefits
  • Employee Assistance Program
  • Paid time off (PTO) subject to role and classification

---

Workplace & Important Dates

• Workplace type: Fully onsite in Irving, TX
• Job type: Contract to Hire; Full-time contractor assignment leading to possible hire
• Application deadline (as posted): Nov 20, 2026

---

Why You’ll Love This Opportunity

• Clear career path in the auto finance industry
• Full training provided — ideal for new graduates and early-career candidates
• Cross-training opportunities across customer service, account management, and title operations
• Supportive team environment and growth potential
• Competitive hourly pay and benefits with a contract-to-hire pathway

---

Confidential Client — Additional Notes

Confidential Client and Careertakes are committed to fair hiring. This posting may use AI-assisted tools to help screen applications; final hiring decisions are made by humans.

---

Equal Opportunity & Hiring Transparency

Careertakes and our client are Equal Opportunity Employers committed to building a diverse and inclusive workforce. We prohibit discrimination or harassment of any kind. To support a fair and efficient hiring process, AI tools may be used to assist with application review or resume screening. These tools do not replace human decision-making. Final hiring decisions are made by people.

If you have questions about how your data is used, please contact us directly.