About Careertakes

👉 Important disclosure: Careertakes is a third-party recruiting platform supporting this hiring process. If selected, you will be employed directly by our client, Customer Services.

Applicants for this role may also receive access to additional matched opportunities through the Careertakes platform.

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Position Overview

Confidential Client is hiring Entry-Level Auto Finance Representatives for an onsite, contract-to-hire role in Irving, TX. Multiple openings are available across three departments: Customer Accounts, Customer Care, and Title / Customer Support. This is a training-friendly position offering clear career progression in auto finance and customer services.

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Key Responsibilities

• Customer Accounts Representative

  • Make courteous early-stage outreach calls to customers about payments ~1–29 days past due.
  • Help customers set up payments, enroll in autopay, and update account details.
  • Assist with simple account access problems (passwords/logins).
  • Escalate heavier collections to specialized teams.

• Customer Care Representative

  • Handle inbound calls to support account questions, payment options, title requests, and website/login help.
  • Provide timely, accurate customer support and document interactions.

• Customer Service Support / Title Associate

  • Manage ~10–20 inbound/outbound calls per day with customers, dealerships, and DMV offices.
  • Research and resolve title-related questions; process title documents and support lien perfection.
  • Communicate with dealerships and state DMVs to resolve title issues; escalate complex cases.
  • Maintain accurate documentation, complete administrative tasks, and flag recurring issues.

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Schedules & Hours

• Customer Accounts Representative

  • Mon–Fri: 8:00 AM – 5:00 PM
  • Two late shifts weekly: 11:00 AM – 8:00 PM (not on Fridays)
  • Every other Saturday: 8:00 AM – 12:00 PM
  • One week each month: 7:00 AM – 4:00 PM + Saturday 7:00 AM – 12:00 PM

• Customer Care Representative

  • Mon–Fri: 8:00 AM – 5:00 PM or 9:00 AM – 6:00 PM
  • One Saturday per month: 8:00 AM – 12:00 PM

• Customer Service Support Associate

  • Mon–Fri: 8:00 AM – 5:00 PM (may occasionally work 7:00 AM – 4:00 PM or 9:00 AM – 6:00 PM)
  • Up to two Saturdays per month (8:00 AM – 12:00 PM) may be required
  • Up to 3 hours of overtime per week may be required, based on business needs

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Who We’re Looking For

• Bachelor's degree required
• 1+ year of customer service experience (call center experience is a plus)
• Excellent verbal and written communication skills
• Strong problem-solving ability and attention to detail
• Basic computer and accurate data-entry skills
• Reliable, adaptable, and eager to learn and grow
• Comfortable handling detailed account information and working independently within a team
• Candidates should be open to consideration across the three role types above

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Compensation & Benefits

• Pay range: $23.00 - $25.50 / hour (individual offers will depend on qualifications, experience, and other job-related factors)
• Contract-to-hire with long-term growth potential
• If eligible, benefits for this temporary role may include:
  • Medical, dental & vision
  • Critical illness, accident, and hospital plans
  • 401(k) retirement plan (pre-tax and Roth options)
  • Voluntary life & AD&D, short- and long-term disability
  • Health Savings Account (HSA)
  • Transportation benefits, Employee Assistance Program, and PTO options

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Why You’ll Love This Opportunity

• Full training provided — ideal for new grads and early-career candidates
• Clear career path in auto finance and customer services
• Exposure to account management, customer support, and title operations
• Supportive team environment with cross-training and development opportunities

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Job Type & Location

• Contract-to-hire (on-site)
• Workplace: Fully onsite in Irving, TX
• Anticipated application close: Nov 10, 2026

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About Confidential Client

Confidential Client operates in the Customer Services industry and is hiring locally in Irving, TX to expand customer-facing and title operations teams. Careertakes is supporting this hiring process as a third-party recruiter.

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Equal Opportunity & Hiring Transparency

Careertakes and our client are Equal Opportunity Employers committed to building a diverse and inclusive workforce. We prohibit discrimination or harassment of any kind. To support a fair and efficient hiring process, AI tools may be used to assist with application review or resume screening. These tools do not replace human decision-making. Final hiring decisions are made by people.

If you have questions about how your data is used, please contact us directly.