Entry Level Auto Finance Rep
This entry-level auto finance representative role involves providing customer service and operational support across multiple departments, including customer care, accounts, and title processing. The position requires handling inbound and outbound calls, resolving account and title issues, and collaborating with dealerships and DMV offices. It offers career growth opportunities through cross-training and requires onsite work in Irving, TX, with a contract-to-hire arrangement.
About Careertakes
👉 Important disclosure: Careertakes is a third-party recruiting platform supporting this hiring process. If selected, you will be employed directly by our client, Customer Services.
Applicants for this role may also receive access to additional matched opportunities through the Careertakes platform.
What You’ll Do
This role supports several customer-facing and operations teams in auto finance. Candidates will be hired into one of the following, onsite roles and will receive cross-training across departments over time:
- Customer Care Representative
- Answer inbound calls from customers needing account assistance, payment support, title requests, and payment-option guidance.
- Customer Accounts Representative
- Perform light collections outreach (courtesy calls to customers ~129 days past due), assist customers with updating payment methods, setting up autopay, and password resets. This remains heavily customer-service focused.
- Customer Service Support (Title & Title-Processing)
- Support title-processing functions, including dealership communication, lien perfection, coordination with state DMV offices, and related administrative tasks.
Key responsibilities (all roles):
- Provide internal and external customer service support (typically 10–20 inbound & outbound calls daily) with customers, dealerships, and DMVs.
- Research, analyze, and resolve title- and account-related issues; escalate when necessary.
- Ensure accurate and timely processing of title documents and lien perfection.
- Identify process gaps and communicate trends to leadership.
- Maintain organization, accuracy, and attention to detail.
Schedule & Location
- Onsite in Irving, TX (this position is fully onsite).
- 6-month contract-to-hire (Confidential Client).
- Role-specific schedules:
- Customer Care: Monday–Friday; 8:00 AM–5:00 PM and 9:00 AM–6:00 PM shifts; 12 Saturdays per year (8:00 AM–12:00 PM).
- Customer Accounts: Monday–Friday; 8:00 AM–5:00 PM with two late nights per week (11:00 AM–8:00 PM; never on Friday); 12 Saturdays per year (8:00 AM–12:00 PM).
- Customer Service Support: Monday–Friday; 8:00 AM–5:00 PM (may occasionally require 7:00 AM–4:00 PM or 9:00 AM–6:00 PM).
- Overtime: up to ~3 hours weekly depending on business needs.
- Required to work two Saturdays per month (8:00 AM–12:00 PM).
Who We're Looking For
We seek career-minded, customer-focused candidates — ideal for entry-level applicants who want to grow in auto finance operations and customer service.
Minimum / preferred qualifications:
- Entry-level candidates welcome.
- Strong customer service and call-center skills.
- Comfortable with light collections and sensitive customer interactions.
- Experience or interest in auto finance, title processing, or data entry is a plus.
- Strong verbal and written communication skills.
- Attention to detail, problem-solving, and ability to work both independently and in a team.
- Willingness to be cross-trained and rotate among departments.
- Able to work onsite in Irving, TX and meet required shift and Saturday schedules.
- Education: bachelor’s degree noted among top skills but not a strict requirement for all roles.
Compensation & Benefits
- Pay range: $23.00 – $25.50 per hour. Individual pay will depend on qualifications, experience, and other job-related factors.
- Benefits (eligibility may vary and are subject to change): medical, dental & vision; critical illness, accident, and hospital plans; 401(k) retirement plan with pre-tax and Roth options; voluntary life and AD&D insurance; short- and long-term disability; HSA; transportation benefits; Employee Assistance Program; time off/leave (PTO, vacation, sick leave).
Additional Details
- Employment type: Contract-to-hire; full-time hours. Direct hire after successful contract period is possible with the confidential client.
- Cross-training: employees will be rotated between departments every few months as business needs dictate.
- This posting is being managed by Careertakes on behalf of a confidential client in the Customer Services industry.
- Application timeline: position anticipated to close on Nov 2, 2026 (subject to change).
Equal Opportunity & Hiring Transparency
Careertakes and our client are Equal Opportunity Employers committed to building a diverse and inclusive workforce. We prohibit discrimination or harassment of any kind. To support a fair and efficient hiring process, AI tools may be used to assist with application review or resume screening. These tools do not replace human decision-making. Final hiring decisions are made by people.
If you have questions about how your data is used, please contact us directly.
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