About Careertakes

👉 Important disclosure: Careertakes is a third-party recruiting platform supporting this hiring process. If selected, you will be employed directly by our client, IT.

Applicants for this role may also receive access to additional matched opportunities through the Careertakes platform.

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What You’ll Do

The Confidential Client is seeking an entry-level Enterprise Application Administrator I to provide day-to-day ownership and operational support for a portfolio of business SaaS and line-of-business applications. You will onboard and administer applications, manage licenses and user access, maintain configuration and change records, support audits, and act as the primary operational contact for assigned applications.

• Onboard new or transferred SaaS applications into central administration: confirm business owner, record the app in the master tracker, validate data classification and access model, and complete administrator handover checklists.
• Perform tenant administration: maintain admin roles, authentication settings, tenant-level configuration, and integrations to company standards with least-privilege access.
• Manage licenses: track entitlements, assignments, utilization; reclaim unused licenses; provide accurate license data ahead of renewals.
• Execute user provisioning and deprovisioning via ITSM (ServiceNow preferred) and, where enabled, through SSO/SCIM provisioning (Microsoft Entra ID).
• Plan, test, and implement configuration changes through change management; maintain traceable configuration records.
• Resolve incidents and service requests for assigned apps within SLAs; escalate to vendors when needed and publish knowledge articles to enable Service Desk first-contact resolution.
• Produce recurring reports on application health, access, license usage, ticket volume, and upcoming renewals; keep master tracker records current.
• Coordinate day-to-day technical vendor support, monitor release notes and maintenance, and provide operational input for renewals.
• Monitor SSO certificates, app secrets, and integration credentials and renew them before expiration to prevent outages.
• Create and maintain runbooks, SOPs, and application records to ensure transferable support coverage.
• Support audit and customer-assurance activities (SOC 2, ISO/IEC 27001, PCI DSS, etc.) by producing access listings, change records, and configuration evidence.
• Support application retirement and consolidation: remove access, archive/export data per retention rules, terminate licenses, and update portfolio records.

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What You’ll Need (Required)

• Associate’s or Bachelor’s degree in IT, information systems, computer science, or equivalent professional experience.
• 1–3 years of IT support, application support, or SaaS administration experience in a business environment.
• Hands-on experience administering at least one business SaaS application (users, roles, permissions, configuration).
• Working knowledge of SSO protocols (SAML, OpenID Connect), MFA, and joiner/mover/leaver lifecycle; exposure to Microsoft Entra ID.
• Experience working with an ITSM/ticketing tool (ServiceNow preferred), meeting SLAs, and documenting resolutions.
• Experience tracking license assignments and utilization.
• Strong Microsoft Excel skills for tracking, reconciling, and reporting operational data.
• Ability to work in a controlled, audited environment: change management, least-privilege access, and documentation discipline.
• Clear, customer-focused written and verbal communication with business users and vendors.

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Nice to Have (Preferred)

• Experience in data center, colocation, hyperscale, or other high-availability operating environments.
• Experience in fast-growing or PE-owned organizations.
• Experience configuring SCIM provisioning and enterprise applications in Microsoft Entra ID; familiarity with Microsoft 365, Entra, Intune.
• Broad portfolio administration experience across collaboration, e-signature, project management, design, or LOB SaaS tools.
• Exposure to SaaS management or software asset management tooling and renewal processes.
• Basic scripting/automation (PowerShell, Microsoft Graph, Power Automate) to reduce repetitive tasks.
• Experience building reports or dashboards in Power BI.
• Experience supporting audit evidence requests for SOC 2, ISO/IEC 27001, PCI DSS, or SOX ITGC.
• Relevant credentials: ITIL 4 Foundation; CompTIA A+/Network+/Security+; Microsoft Identity/Admin certifications; ServiceNow admin certs.

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Total Rewards

This position is eligible for a competitive benefits package, including medical, dental, vision, life and disability insurance; 401(k) plan; flexible spending/HSA accounts; paid holidays and PTO; paid volunteer days; employee assistance; tuition assistance; parental and military leave; and other programs. This role is bonus eligible. Additional programs may include retirement matching, stock purchase plan options, sabbatical programs, wellness programs, and employee-focused assistance funds.

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Equal Opportunity & Hiring Transparency

Careertakes and our client are Equal Opportunity Employers committed to building a diverse and inclusive workforce. We prohibit discrimination or harassment of any kind. To support a fair and efficient hiring process, AI tools may be used to assist with application review or resume screening. These tools do not replace human decision-making. Final hiring decisions are made by people.

If you have questions about how your data is used, please contact us directly.