About Careertakes

👉 Important disclosure: Careertakes is a third-party recruiting platform supporting this hiring process. If selected, you will be employed directly by our client, Engineering.

Applicants for this role may also receive access to additional matched opportunities through the Careertakes platform.

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What the Role Involves

This is an entry-level Engineering Associate role in a Customer Excellence rotational program (NEXUS) designed for new graduates. Over a 6–12 month period you will rotate through Sales, Service, and Projects functions to build technical knowledge, customer-facing skills, and business acumen. The program combines hands-on work, mentorship, and cross-functional exposure to prepare you for a permanent placement with the confidential client at a US-based location after successful completion.

• Support customers by answering technical inquiries via phone, email, and Salesforce.
• Learn and use client tools and processes across multiple functions.
• Collaborate with sales and service teams to troubleshoot technical issues and develop solutions.
• Assist customers with product selection based on requirements.
• Communicate status on pending quotes and unresolved issues to ensure customer satisfaction.
• Participate in continuous learning and apply feedback to improve customer experience.

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Required Qualifications

• Bachelor’s degree in engineering or a related technical field.
• Internship, co-op, or practical work experience in an engineering-related or customer-facing role.
• Candidates must be legally authorized to work in the United States; this position is not eligible for visa sponsorship.

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Preferred Qualifications

• Demonstrated leadership or active team-participation experience.
• Strong verbal and written communication skills; able to clearly articulate technical information.
• Curiosity and a proactive approach to solving problems.
• Experience using CRM systems (e.g., Salesforce) or technical support tools.
• Ability to read and interpret technical documents and bid specifications.
• A customer-first mindset with experience incorporating feedback to prevent recurring issues.

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What You’ll Gain / Benefits

• Structured professional development through the NEXUS program and access to mentors and industry experts.
• Tuition reimbursement and ongoing learning opportunities.
• Competitive compensation plus bonus potential.
• Comprehensive benefits package including medical, dental, and vision.
• Generous paid time off, life insurance, and 401(k) with company match.
• On-site amenities at certain locations (example: cafeteria, fitness center, and health clinic).

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Additional Details

• Employment type: Full-time
• Program length: 6–12 months (rotational), with opportunities for permanent placement across US locations upon program completion.
• Estimated salary (from source): $49,703 per year — estimated.

Careertakes and our client are committed to fair hiring practices. Reasonable accommodations are available for applicants with disabilities during the application process; contact Careertakes for assistance.

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Equal Opportunity & Hiring Transparency

Careertakes and our client are Equal Opportunity Employers committed to building a diverse and inclusive workforce. We prohibit discrimination or harassment of any kind. To support a fair and efficient hiring process, AI tools may be used to assist with application review or resume screening. These tools do not replace human decision-making. Final hiring decisions are made by people.

If you have questions about how your data is used, please contact us directly.