End User Support Specialist I
The End User Support Specialist I at Confidential Client provides secure, on-site IT support across campus, focusing on desktop and hardware troubleshooting, security compliance, and application assistance. This role involves managing patch and antivirus systems, training end users, mentoring student technicians, and ensuring adherence to institutional and regulatory IT standards.
About Careertakes
👉 Important disclosure: Careertakes is a third-party recruiting platform supporting this hiring process. If selected, you will be employed directly by our client, IT.
Applicants for this role may also receive access to additional matched opportunities through the Careertakes platform.
What You’ll Do
Confidential Client seeks an End User Support Specialist I to provide secure, hands-on desktop and end‑user technology support across campus locations. This role reports to the IT Technical Support Manager and works closely with faculty, staff, student technologists, and other IT teams to deliver high-quality, compliant IT services.
- Provide day-to-day operational management of desktop patching, antivirus assurance, vulnerability remediation, and security compliance for campus desktop and laptop systems
- Troubleshoot end-user computing and connectivity issues across Windows and Apple devices
- Diagnose, repair, and escalate hardware and software problems as needed
- Configure, deploy, and support desktop and laptop systems and standard applications
- Provide application support, documentation, and end-user training on commonly used software
- Recommend hardware and software solutions that meet user needs while following policy and security standards
- Assist with new technology deployments and evaluate new tools for end-user applicability
- Mentor and train student technology workers and entry-level technicians
- Participate on committees that develop technical standards and operating procedures
- Maintain required system, university, and job-specific online training and documentation compliance
- Provide occasional weekend or off-hours support; may travel to nearby sites as required
Minimum Qualifications
- Bachelor’s degree in a relevant field or equivalent combination of education and experience
- At least 1 year of related Information Technology experience
- Hands-on experience troubleshooting and repairing computer hardware issues
- Familiarity with word processing and spreadsheet applications
- Working knowledge of ITIL concepts, intermediate troubleshooting, and client relations
- Strong written and verbal communication skills
- Ability to work effectively in a team, manage time, and multi-task in a fast-paced environment
- Customer-service oriented with the ability to protect security and integrity of critical infrastructure
Preferred Qualifications
- Master’s degree (preferred)
- 2+ years of professional IT experience
- CompTIA A+, Network+, or Security+
- Advanced experience with Microsoft products (Windows 10, Active Directory) and with Apple platforms (macOS, iOS)
- Experience mentoring and supervising student or entry-level technicians
- Experience creating and maintaining standard operating procedures and technical documentation
Compensation & Benefits
- Proposed minimum salary: $3,059.50 per month (approximately $36,714 / year)
- Competitive benefits package including health and welfare plans, retirement savings options, paid leave, and 13–15 paid holidays per year
- Professional development and training opportunities
Additional Information & Legal
- Due to budgetary reasons, Confidential Client will not offer H‑1B or other work authorization visa sponsorship for this position. Candidates must be legally authorized to work in the United States at the time of hire and maintain work authorization throughout employment.
- Texas law requires males age 18 through 25 to be registered with the Selective Service System where applicable.
- This role is security-sensitive. Applicants are subject to criminal background checks. Employment is contingent on verification of credentials and completion of required checks.
- This job description reflects the principal duties and responsibilities of the position but is not an exhaustive list. Other duties may be assigned.
Equal Opportunity & Hiring Transparency
Careertakes and our client are Equal Opportunity Employers committed to building a diverse and inclusive workforce. We prohibit discrimination or harassment of any kind. To support a fair and efficient hiring process, AI tools may be used to assist with application review or resume screening. These tools do not replace human decision-making. Final hiring decisions are made by people.
If you have questions about how your data is used, please contact us directly.
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