About Careertakes

👉 Important disclosure: Careertakes is a third-party recruiting platform supporting this hiring process. If selected, you will be employed directly by our client, IT.

Applicants for this role may also receive access to additional matched opportunities through the Careertakes platform.

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Overview

Confidential Client is seeking an End User Support Specialist 1 to deliver high-quality desktop and end-user technical support at their Sharonville, OH location. This is an entry- to early-level IT support role focused on troubleshooting, system configuration, routine maintenance, and user training while following privacy and security policies.

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What You’ll Do

• Provide first-line support for desktop computers, laptops, peripherals, and mobile devices.
• Troubleshoot hardware, software, network, and peripheral issues via phone, chat, and ticketing systems.
• Install and configure computer hardware, standard software, and peripherals following company procedures.
• Perform regular operating system updates, patching, and basic maintenance to minimize downtime.
• Assist with data backup activities and help protect against data loss.
• Work with vendors to resolve escalated technical issues.
• Track, update, and close help-desk tickets; follow up with users to confirm resolution.
• Provide user training and guidance on printers, email programs, and common business applications.
• Support overflow work for other teams as needed and meet quality assurance metrics.

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Minimum Qualifications

• Associate degree or higher in Information Technology, Computer Science, or related field.
• CompTIA A+ certification or equivalent foundational desktop support knowledge.
• Basic understanding of computer hardware, software, networking, and peripheral devices.
• Strong troubleshooting, critical thinking, and problem-solving skills.
• Good verbal and written communication skills and the ability to work with users, vendors, and internal teams.
• Strong organizational skills and ability to multitask in a fast-paced environment.
• Ability to work in an office environment and perform tasks that may require extended periods of sitting, using a keyboard/mouse, and viewing a computer screen.

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Preferred Qualifications & Certifications

• Experience in desktop/help-desk/end-user technical support.
• Familiarity with ticketing/help-desk systems and quality assurance processes.
• Experience supporting printers, email applications, and mobile devices.
• Basic networking knowledge (routing, switching, wireless, and network security).
• Preferred certifications: Microsoft Certified Solutions Associate (MCSA), Microsoft Technology Associate (MTA), Microsoft Office Specialist (MOS), Cisco Certified Entry Networking Technician (CCENT), Cisco Certified Technician (CCT).

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Additional Details

• Employment type: FULL_TIME
• Location: Sharonville, OH (on-site)
• Estimated salary (as listed by source): $32,205 per year — actual pay may vary based on experience and other factors.
• Regular and reliable attendance required. May include occasional overtime and flexible scheduling based on business needs.

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Why Join

• Hands-on experience across desktop, software, and basic networking support.
• Opportunity to grow technical skills and pursue vendor certifications.
• Work within a collaborative IT team supporting business users and operations.

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Equal Opportunity & Hiring Transparency

Careertakes and our client are Equal Opportunity Employers committed to building a diverse and inclusive workforce. We prohibit discrimination or harassment of any kind. To support a fair and efficient hiring process, AI tools may be used to assist with application review or resume screening. These tools do not replace human decision-making. Final hiring decisions are made by people.

If you have questions about how your data is used, please contact us directly.