Emergency Tow Dispatch Coordinator
The Overnight Emergency Commercial Tow Dispatcher coordinates emergency towing and roadside assistance requests during overnight hours, dispatching drivers and managing operations to ensure timely service. This entry-level role offers an opportunity to develop skills in transportation logistics, communication, and problem-solving within a fast-paced, time-sensitive environment.
About Careertakes
👉 Important disclosure: Careertakes is a third-party recruiting platform supporting this hiring process. If selected, you will be employed directly by our client, Logistics & Warehouse.
Applicants for this role may also receive access to additional matched opportunities through the Careertakes platform.
Overview
Confidential Client is hiring an Overnight Emergency Tow Dispatch Coordinator. This is an entry-level, full-time overnight role (6:00 PM – 6:00 AM) on a 4-on / 4-off rotation. The role is a strong fit for recent college graduates or anyone looking to start a career in logistics, transportation operations, and emergency services. Training is provided.
Responsibilities
- Receive incoming emergency towing and roadside assistance requests.
- Coordinate and dispatch tow operators based on service needs and availability.
- Communicate clearly and professionally with customers, drivers, and internal teams.
- Monitor active jobs, driver locations, and progress using dispatch software and GPS tools.
- Manage multiple priorities and respond quickly to changing, time-sensitive situations.
- Maintain accurate job records and update company systems.
- Resolve scheduling conflicts and provide timely customer updates.
- Exercise sound judgment and remain professional under pressure.
Qualifications & Skills
- Recent college graduates and career changers encouraged to apply.
- Bachelor’s degree preferred but not required.
- Strong verbal and written communication skills.
- Excellent organizational and multitasking ability.
- Comfortable using computers and learning new software (dispatch/GPS systems).
- Strong problem-solving and critical-thinking skills.
- Ability to remain calm and focused in high-pressure situations.
- Dependable, self-motivated, and eager to learn.
- Able to work independently and collaboratively as part of a team.
- Previous customer service, administrative, or operations experience is a plus; towing/dispatch experience helpful but not required.
Schedule & Availability
- Hours: 6:00 PM – 6:00 AM
- Rotation: Four (4) consecutive days on, followed by four (4) consecutive days off.
- Must be available to work weekends and holidays as part of the rotating schedule.
Compensation
- Estimated pay: $21,209 per year (estimated). This figure is provided by the source posting and is listed as an estimate.
Why Join
- Hands-on experience in logistics, emergency operations, and dispatch.
- Structured on-the-job training and clear paths for professional growth.
- A fast-paced, mission-driven environment where dependable, tech-savvy team members can advance.
Equal Opportunity & Hiring Transparency
Careertakes and our client are Equal Opportunity Employers committed to building a diverse and inclusive workforce. We prohibit discrimination or harassment of any kind. To support a fair and efficient hiring process, AI tools may be used to assist with application review or resume screening. These tools do not replace human decision-making. Final hiring decisions are made by people.
If you have questions about how your data is used, please contact us directly.
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