About Careertakes

👉 Important disclosure: Careertakes is a third-party recruiting platform supporting this hiring process. If selected, you will be employed directly by our client, Medical Equipment / Devices.

Applicants for this role may also receive access to additional matched opportunities through the Careertakes platform.

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What You’ll Do

This role is a field/remote-based service position supporting clinical laboratory instruments. You will deliver hands-on installations, preventive maintenance, upgrades, and repairs while providing excellent customer service.

• Respond promptly to customer service requests and perform installations, maintenance, upgrades, and repairs on laboratory systems (examples: KiestrA, Microbiology, Molecular, LC/MS).
• Drive field service revenue by offering billable services (preventive maintenance, equipment moves) and collaborating with service/support teams.
• Set and manage customer expectations; communicate work performed and any recommended follow-up plans.
• Coordinate with customers to schedule system upgrades and routine maintenance.
• Report and document customer complaints and service actions in company systems.
• Maintain spare parts inventory, company vehicle, and assigned tools/equipment per policy.
• Follow expense and company card usage guidelines.
• Travel up to 50% (scheduled and unscheduled), including overnight stays for wide territories and occasional national travel.
• Participate in weekend/holiday on-call rotation (~every 6 weeks) and be available for phone-based triage or national travel as needed.
• Complete vendor credentialing requirements and maintain access to customer facilities (Real ID required).
• Maintain a professional appearance and represent the Confidential Client in a customer-facing role.

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Minimum Qualifications

• Bachelor’s degree in Electrical Engineering, Electronic Technology, Biomedical Engineering, or a related discipline.
• Understanding of electronics, electro-mechanical systems (mechatronics), PLCs, and pneumatics.
• Intermediate knowledge of information systems networking architecture and setup.
• Intermediate familiarity with computer operating systems and the ability to coordinate software upgrades with customer IT and lab leadership.
• Valid state-issued Real ID driver’s license and at least 3 years driving history (must meet Confidential Client auto-safety standards).

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Preferred (Nice to Have)

• Experience with robotics and automation systems.
• Experience servicing Liquid Chromatography (LC) and Mass Spectrometry (MS) instrumentation.
• Knowledge of Lab Information Systems (LIS) and basic database management.
• Certifications such as CompTIA A+, Microsoft, or Cisco.
• Strong verbal and written communication skills and outstanding customer service aptitude.
• Basic understanding of computer security concepts and standard IT processes.

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Physical Requirements

• Ability to lift 30–40 lb objects from floor to chest level and carry a 30 lb pack for up to 1 hour.
• Ability to push/pull objects up to 70 lb and perform repetitive hand-tool tasks during an 8–10 hour day.
• Ability to sit, kneel, squat, bend, stand repeatedly while assembling and repairing instruments.
• Ability to drive up to 6 hours (including adverse weather) and climb portable ladders/step stools.
• May be required to wear a respirator for certain service tasks and must pass a fit test and annual spirometry.

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Compensation & Benefits

• Base salary: USD $60,000 — $80,000 per year.
• Full-time position with benefits (medical, dental, retirement, and other standard benefits — specifics provided by Confidential Client).
• Relocation assistance: No.

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Additional Details

• Employment type: Full-time.
• On-site/field presence: Role is field/telecommute-based with frequent travel within assigned territory.
• Visa sponsorship: No. Security clearance: No.
• Experience level: Associate (2+ to 5 years experience).
• This position requires vendor credentialing and compliance with customer facility requirements.

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Equal Opportunity & Hiring Transparency

Careertakes and our client are Equal Opportunity Employers committed to building a diverse and inclusive workforce. We prohibit discrimination or harassment of any kind. To support a fair and efficient hiring process, AI tools may be used to assist with application review or resume screening. These tools do not replace human decision-making. Final hiring decisions are made by people.

If you have questions about how your data is used, please contact us directly.