About Careertakes

👉 Important disclosure: Careertakes is a third-party recruiting platform supporting this hiring process. If selected, you will be employed directly by our client, medical device / laboratory diagnostics.

Applicants for this role may also receive access to additional matched opportunities through the Careertakes platform.

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What You’ll Do

This entry-level field service role supports laboratory diagnostic instruments across a defined territory based in Lauderdale, MN. You'll install, maintain, troubleshoot, and repair medical laboratory equipment while delivering excellent customer service to clinical and laboratory partners. The role requires frequent travel (up to 50%), weekend/holiday on-call rotation, and the ability to work independently in customer sites and remotely.

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Key Responsibilities

• Respond to service requests and perform installations, preventive maintenance, upgrades, and repairs on laboratory diagnostic instruments
• Troubleshoot electrical, electro-mechanical, and software issues at customer sites
• Generate service revenue through billable work and collaboration with sales/service teams
• Communicate clearly with customers about completed work, next steps, and escalation plans
• Maintain spare parts inventory, assigned company vehicle, and equipment in good working order
• Document service activities, customer complaints, and parts usage in the field service system
• Participate in on-call rotations, including weekends and holidays, as required

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Qualifications

• Bachelor’s degree in Engineering, Electronic Technology, Computer Science, Biomedical Engineering, or related technical discipline
• Solid understanding of electronics, electro-mechanical systems, PLCs, and pneumatics
• Intermediate knowledge of networking architecture and ability to set up and troubleshoot information systems in clinical environments
• Familiarity with computer operating systems and software used for instrument control and diagnostics
• Valid state-issued Real ID driver’s license with at least 3 years driving history
• Ability to lift and carry 30–40 lb items and perform repeated fine-motor tasks
• Willingness and ability to travel up to 50% of the time and participate in on-call rotations
• Self-motivated, organized, and able to work independently with remote supervision

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Preferred / Nice-to-Have

• Prior field service or clinical instrumentation experience in medical device or laboratory diagnostics
• Experience with customer-facing service delivery and documentation tools
• Strong troubleshooting and customer-communication skills

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Working Conditions & Compliance Notes

• This role may be offered as full-time employment. Work includes in-person customer visits and remote work; some assignments are performed outside standard business hours (on-call).
• Candidates must be legally authorized to work in the United States.
• Accommodation requests for the application or interview process will be considered.

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Equal Opportunity & Hiring Transparency

Careertakes and our client are Equal Opportunity Employers committed to building a diverse and inclusive workforce. We prohibit discrimination or harassment of any kind. To support a fair and efficient hiring process, AI tools may be used to assist with application review or resume screening. These tools do not replace human decision-making. Final hiring decisions are made by people.

If you have questions about how your data is used, please contact us directly.