About Careertakes

👉 Important disclosure: Careertakes is a third-party recruiting platform supporting this hiring process. If selected, you will be employed directly by our client, Medical Equipment / Devices.

Applicants for this role may also receive access to additional matched opportunities through the Careertakes platform.

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What You’ll Do

This field-based entry-level Electrical Service Engineer role supports the Confidential Client’s laboratory and diagnostic instruments across the Brown Deer, WI region (and nationally as needed). Responsibilities include:

• Promptly respond to customer service requests and perform installations, preventive maintenance, upgrades, and repairs on laboratory systems (examples: KiestrA, microbiology, molecular systems, LC/MS).
• Drive field service revenue through billable work such as preventive maintenance and equipment moves in collaboration with service and support teams.
• Set and manage customer expectations; clearly communicate work performed and next steps.
• Proactively schedule and complete system software and hardware upgrades with customers and their IT/lab leadership.
• Report, document, and escalate customer complaints or issues using systems of record.
• Maintain spare parts inventory, company vehicle, and assigned equipment (laptop, tools, test devices) per policy.
• Use company purchasing tools responsibly and follow expense guidelines.
• Travel up to 50% (local and national, scheduled and unscheduled), including occasional overnight travel.
• Participate in a weekend/holiday on-call rotation (~every 6 weeks) with phone availability and potential national travel for support.
• Maintain professional appearance and comply with vendor credentialing and customer facility access requirements (Real ID required where applicable).

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Minimum Qualifications

• Bachelor’s degree in Electrical Engineering, Electronic Technology, Biomedical Engineering, or a related discipline.
• Solid understanding of electronics and electro-mechanical systems (mechatronics), PLCs, and pneumatics.
• Intermediate knowledge of information systems networking architecture and setup.
• Intermediate understanding of computer operating systems and the ability to coordinate routine software upgrades with customer IT teams.
• Valid, state-issued driver’s license (Real ID where required) with at least 3 years of driving history and ability to meet the Confidential Client’s auto safety standards.
• Candidates must be legally authorized to work in the U.S.; the Confidential Client is not offering visa sponsorship for this role.

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Preferred Qualifications

• Experience with robotics or laboratory automation.
• Experience with liquid chromatography (LC) and mass spectrometry (MS) instrumentation.
• Familiarity with Lab Information Systems (LIS) and database concepts.
• Certifications such as A+, Microsoft, or Cisco are advantageous.
• Strong verbal and written communication skills and excellent customer-service orientation.

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Physical & Other Requirements

• Ability to lift 30–40 lbs from floor to chest level; push/pull up to 70 lbs.
• Repetitive use of hand tools (sockets, wrenches, screwdrivers) over an 8–10 hour day.
• Ability to sit, kneel, squat, bend, and stand repeatedly while assembling/repairing instruments.
• Ability to carry a 30 lb pack for up to 1 hour and drive up to 6 hours in varied weather conditions.
• Able to climb portable ladders/step stools.
• May be required to wear a respirator and pass fit testing and annual spirometry.
• Willingness and ability to travel as required for the role.

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Compensation & Benefits

• Base salary: USD $60,000 – $80,000 per year.
• Full-time role with benefits (details provided by the Confidential Client).
• Relocation assistance: Not available.
• No commission; not eligible for bonus/commission per source listing.
• Overtime and interview travel reimbursement: Not eligible per source listing.

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Notes & Additional Information

• This position supports customers in the Medical Equipment / Devices industry and requires strong field troubleshooting and customer-facing skills.
• Some roles may include additional health, vaccination, or site-specific requirements per the Confidential Client’s policies.
• Please review the position requirements carefully before submitting a candidate. Careertakes is acting as a third-party recruiter and will provide matched opportunities through its platform if applicable.

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Equal Opportunity & Hiring Transparency

Careertakes and our client are Equal Opportunity Employers committed to building a diverse and inclusive workforce. We prohibit discrimination or harassment of any kind. To support a fair and efficient hiring process, AI tools may be used to assist with application review or resume screening. These tools do not replace human decision-making. Final hiring decisions are made by people.

If you have questions about how your data is used, please contact us directly.