About Careertakes

👉 Important disclosure: Careertakes is a third-party recruiting platform supporting this hiring process. If selected, you will be employed directly by our client, Legal Services / Legal Technology.

Applicants for this role may also receive access to additional matched opportunities through the Careertakes platform.

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About the role

Confidential Client is hiring a Dispatch Specialist I to own day-to-day dispatch operations for a defined territory. In this in-person, full-time role you will connect service-of-process jobs to independent contractor process servers, manage a live job queue, negotiate fair pricing, and maintain strong client and contractor relationships. Your decisions affect client experience, server satisfaction, and marketplace performance.

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What You’ll Do

• Own a territory — learn regional licensing, coverage rules, and operational expectations.
• Keep jobs moving and manage your queue to meet SLA targets.
• Match jobs quickly to independent contractor process servers and manage dispatch requests.
• Build respectful, trust-based relationships with servers via phone, text, and email.
• Communicate professionally with clients, negotiating solutions that balance client needs and server availability.
• Negotiate fair pricing that supports both the network and the business.
• Document decisions and communications clearly and consistently.
• Identify workflow inefficiencies and share insights to strengthen the local market.
• Support teammates and help troubleshoot operational issues.
• Use dashboards and data to track performance, identify trends, and improve outcomes.

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Who You Are

• Customer-oriented communicator who stays calm under pressure.
• Detail-oriented and organized — you keep a clean task queue and precise notes.
• Comfortable making outbound phone calls every day.
• Skilled at negotiating and explaining pricing decisions.
• Data-curious — you use dashboards to learn and improve.
• A team player who helps peers and contributes ideas.
• Adaptable and quick to learn new tools and procedures.

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Qualifications

• 1–3 years of professional experience in dispatch, logistics, operations, customer service, or a related role.
• Strong verbal and written communication skills.
• Comfortable making outbound phone calls daily.
• Experience or aptitude for building trust-based relationships with independent contractors or partners.
• Excellent time management and ability to manage multiple priorities under tight deadlines.
• Comfortable in a fast-paced, changing environment.
• Proficiency with MacOS and Google Workspace (Gmail, Sheets, Docs, Slides).
• Rapid learner with the ability to adopt new technology and procedures quickly.

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Preferred Qualifications

• Bachelor’s degree.
• Experience in dispatch, logistics, or operations.
• Experience on a marketplace or gig-economy platform.
• Familiarity with business-intelligence tools for self-serve analytics.

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Compensation & Location

• Full-time, hourly (eligible for overtime).
• Anticipated compensation range: $41,600–$47,840 per year (paid on an hourly basis).
• Onsite in Southfield, MI — 5 days per week, typically 9 AM–5 PM.
• Eligible for company bonus plan.

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Benefits

• Medical, dental, vision, and disability insurance; 401(k) options.
• Flexible Time Off (FTO) and paid holidays.
• Company equipment provided.

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E-Verify

Confidential Client participates in E-Verify. For more information, view the Participation and Right to Work Posters.

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Equal Opportunity & Hiring Transparency

Careertakes and our client are Equal Opportunity Employers committed to building a diverse and inclusive workforce. We prohibit discrimination or harassment of any kind. To support a fair and efficient hiring process, AI tools may be used to assist with application review or resume screening. These tools do not replace human decision-making. Final hiring decisions are made by people.

If you have questions about how your data is used, please contact us directly.