About Careertakes

👉 Important disclosure: Careertakes is a third-party recruiting platform supporting this hiring process. If selected, you will be employed directly by our client, IT.

Applicants for this role may also receive access to additional matched opportunities through the Careertakes platform.

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What You’ll Do

The Digital Solution Specialist will provide entry-level technical support for the Customer Care function while learning digital tools, QA/testing processes, and cross-team communication. Working under mentorship, you’ll support day-to-day help desk activity and contribute to ERP implementation tasks such as requirements gathering, testing support, validation, and go‑live assistance.

• Build working knowledge of digital solutions used by Customer Care and act as a Tier 1 technical resource.
• Triage and document technical issues; escalate to IT/Development as needed.
• Manage and update Help Desk tickets for the Customer Care group.
• Troubleshoot system issues across ERP, phone systems, web interfaces, OCR, and other integrated tools.
• Participate in functional testing, validation, and execution of test scripts.
• Assist in drafting functional requirements, test cases, and status updates.
• Prepare basic reports, queries, and data summaries to support Customer Care operations.
• Attend team meetings; present progress and contribute insights as you develop.
• Support go‑live and cutover activities with testing/validation and user support.
• Perform other duties to support learning and professional growth.

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Minimum Qualifications

• Bachelor’s degree or equivalent combination of education and experience.
• 0–2 years of customer service or office-based support experience.
• Strong verbal and written communication skills.
• Comfortable working under direction and learning technical processes.

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Preferred Qualifications

• Bachelor’s degree in Business, Information Systems, or related field.
• AI experience (preferred).
• 1–2 years customer service experience in biotech, pharma, or related industry (preferred).
• Basic familiarity with ERP and CRM systems.
• Some experience with order processing or data entry.
• High attention to detail, initiative, and ability to prioritize tasks.
• Analytical mindset and ability to learn technical concepts quickly.
• Proficiency with MS Office applications.

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Skills & Tools

• Customer service and technical support
• Help desk / ticketing systems (Tier 1 support)
• Functional testing and test script execution
• Requirements documentation and validation
• ERP systems, CRM basics, web interfaces, phone systems, OCR
• Troubleshooting system-related problems
• Data gathering, reports, and query basics
• Strong written/verbal communication and attention to detail

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Compensation & Location

• Pay Range: $19.85 – $24.85 per hour (hourly)
• Location: La Jolla, CA — this role supports on-site and cross-functional activities (local candidates preferred).

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About the Hiring Process

Careertakes and our client use third‑party recruitment best practices. Screening may include resume review, phone/video interviews, and skills or scenario-based assessments. Applicants may receive additional matched opportunities through the Careertakes platform.

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Equal Opportunity & Hiring Transparency

Careertakes and our client are Equal Opportunity Employers committed to building a diverse and inclusive workforce. We prohibit discrimination or harassment of any kind. To support a fair and efficient hiring process, AI tools may be used to assist with application review or resume screening. These tools do not replace human decision-making. Final hiring decisions are made by people.

If you have questions about how your data is used, please contact us directly.