Digital Product Manager
The Digital Product Manager at Confidential Client leads initiatives to enhance the post-purchase customer experience, focusing on order tracking, delivery communications, and recipient engagement. Collaborating with cross-functional teams, this role drives product development from requirements gathering through testing and launch, leveraging data analysis and experimentation to optimize digital gifting journeys and improve customer satisfaction.
About Careertakes
👉 Important disclosure: Careertakes is a third-party recruiting platform supporting this hiring process. If selected, you will be employed directly by our client, Retail.
Applicants for this role may also receive access to additional matched opportunities through the Careertakes platform.
What You’ll Do
- Drive execution and delivery of digital product initiatives focused on the post-purchase customer experience (order tracking, delivery communications, recipient engagement).
- Translate business needs into clear product requirements, user stories, and acceptance criteria; manage priorities, dependencies, and roadmap deliverables.
- Partner cross-functionally with Technology, UX/UI, Customer Experience, Operations, Fulfillment, and Analytics to deliver seamless web and mobile experiences.
- Design and optimize order management, shipment visibility, customer notifications, self-service flows, and recipient-facing experiences to reduce friction and improve satisfaction.
- Coordinate testing, user acceptance validation, release readiness, and post-launch monitoring to ensure high-quality delivery.
- Analyze customer feedback, behavioral data, and performance metrics to identify opportunities for continuous improvement.
- Support A/B testing and experimentation to drive data-informed improvements in engagement and confidence for senders and recipients.
- Communicate project status, risks, and recommendations to stakeholders and serve as a day-to-day partner for assigned product initiatives.
Required Qualifications
- Bachelor’s degree in Business, Marketing, Information Systems, Computer Science, or equivalent practical experience (Master’s preferred).
- 1+ years experience in digital product management, product coordination, e-commerce, customer experience, business analysis, or related roles.
- Experience supporting digital projects, website enhancements, customer service tools, or customer-facing product initiatives.
- Familiarity with product delivery processes: requirements gathering, user stories, testing, and feature implementation.
- Basic understanding of e-commerce order journeys, post-purchase communications, customer self-service, and delivery experiences.
- Strong organizational skills with the ability to manage multiple assignments and meet deadlines.
- Analytical and problem-solving skills; ability to interpret data and suggest improvements.
- Proficiency with Microsoft Excel and PowerPoint; willingness to learn product and analytics tools.
- Strong written and verbal communication skills and a collaborative mindset.
- Comfortable working in a fast-paced environment with evolving priorities.
Preferred / Nice-to-Have
- Experience with A/B testing or experimentation platforms.
- Exposure to UX/UI collaboration and analytics-driven product decisions.
- Prior work on order tracking, shipment visibility, or notification systems in an e-commerce environment.
Compensation & Benefits
- Salary range: $90,000–$95,000 annually. Actual compensation will be determined based on experience, skills, internal equity, and other lawful factors.
- Benefits for eligible full-time team members may include:
- Medical, vision, and dental insurance
- 401(k)
- Disability insurance
- Additional wellness and employee benefits (terms and eligibility vary by location and plan documents)
Location & Employment Type
- Location: Jericho, NY (on-site / local collaboration expected)
- Employment type: Full-time
About the Role’s Employer
If selected, you will be employed directly by Confidential Client (via Careertakes). This opportunity is within the Retail industry and focuses on modernizing and improving the post-purchase gifting and delivery journey.
Equal Opportunity & Hiring Transparency
Careertakes and our client are Equal Opportunity Employers committed to building a diverse and inclusive workforce. We prohibit discrimination or harassment of any kind. To support a fair and efficient hiring process, AI tools may be used to assist with application review or resume screening. These tools do not replace human decision-making. Final hiring decisions are made by people.
If you have questions about how your data is used, please contact us directly.
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