Desktop Support Technician
The Desktop Support Technician supports a large-scale laptop refresh initiative by performing laptop imaging, deployment preparation, inventory tracking, and equipment handling. This entry-level, onsite contract role involves following detailed procedures to ensure accurate asset management and supports logistics activities within the Santa Clara location, providing a strong foundation for a career in IT support.
About Careertakes
👉 Important disclosure: Careertakes is a third-party recruiting platform supporting this hiring process. If selected, you will be employed directly by our client, IT Services & Technology.
Applicants for this role may also receive access to additional matched opportunities through the Careertakes platform.
Responsibilities
This role supports a large-scale laptop refresh and device deployment program. You will work in a PC logistics/IT support environment and follow documented procedures to prepare, inventory, and stage devices for end users.
- Reimage and configure laptops following documented imaging procedures
- Complete basic user profile setup and initial device login checks
- Track and maintain accurate inventory and assignment records
- Prepare laptops for shipment and deployment to end users
- Receive returned devices; process, sanitize, and store equipment correctly
- Assist with asset management and inventory reconciliation activities
- Collect and transport equipment between offices or storage locations as required
- Follow detailed processes and instructions with a high degree of accuracy
- Maintain organized workspaces and inventory areas to support large-scale deployments
Who We’re Looking For (Qualifications)
We welcome entry-level candidates and those seeking a career start in IT support. Candidates should be reliable, detail-oriented, and able to follow precise instructions.
- High school diploma, GED, or equivalent required
- Basic computer literacy; familiarity with Windows laptops preferred
- Strong attention to detail and organizational skills
- Ability to lift and move computer equipment and shipping boxes safely
- Reliable transportation and willingness to move between nearby buildings/sites as needed
- Ability to follow written and verbal instructions precisely
- Positive work ethic and eagerness to learn
Preferred / Additional Qualifications
- Associate’s or Bachelor’s degree (optional)
- Previous experience in inventory, shipping/receiving, warehouse, retail, logistics, customer service, or technical support
- Prior experience with asset management, device deployment, or imaging tools
Skills
- Asset management
- Imaging computers / laptop configuration
- Inventory tracking and record keeping
- Shipping & receiving and logistics support
- Basic customer-service orientation when interacting with end users
Compensation & Benefits
- Pay range: $25.00 - $35.00 per hour (Confidential client)
- Contract position; compensation within the range depends on experience, qualifications, and other job-related factors
- If eligible, benefits for temporary roles may include: medical, dental & vision; 401(k) plan options; voluntary life & AD&D; short- and long-term disability; HSA; transportation benefits; Employee Assistance Program; and paid time off policies (eligibility may vary)
Workplace & Schedule
- This is a fully onsite, contract role based in Santa Clara, CA.
- Schedule details will be provided during the hiring process.
Notes on Hiring & Accommodations
Careertakes and our client comply with all applicable federal, state, and local employment laws. Reasonable accommodations are available for applicants with disabilities during the hiring process upon request.
Equal Opportunity & Hiring Transparency
Careertakes and our client are Equal Opportunity Employers committed to building a diverse and inclusive workforce. We prohibit discrimination or harassment of any kind.
To support a fair and efficient hiring process, AI tools may be used to assist with application review or resume screening. These tools do not replace human decision-making. Final hiring decisions are made by people.
If you have questions about how your data is used, please contact us directly.
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