About Careertakes

👉 Important disclosure: Careertakes is a third-party recruiting platform supporting this hiring process. If selected, you will be employed directly by our client, Customer Services.

Applicants for this role may also receive access to additional matched opportunities through the Careertakes platform.

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Position Overview

Confidential Client is seeking a Delinquency Control Counselor to manage early-stage delinquent consumer loan and credit card accounts (1–30 days past due). This role combines high-volume call-center collections with financial counseling: you will contact members, resolve account issues, negotiate payment arrangements, and document interactions while following federal regulations and internal policies. This is a contract, hybrid position based in Pensacola, FL.

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What You’ll Do

• Manage inbound and outbound calls (auto-dialer) to members with accounts 1–30 days delinquent
• Conduct compassionate, member-focused financial counseling to identify payment solutions
• Negotiate and document payment arrangements while meeting performance and quality metrics
• Use multiple systems simultaneously to research accounts, update notes, and escalate when needed
• Meet daily call volume expectations (typically 80–120+ calls/day) while maintaining accuracy
• Ensure full compliance with federal regulations and Confidential Client policies during every interaction

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Key Qualifications

• Experience in a high-volume call center environment preferred
• Comfortable managing both inbound and outbound calls using an auto-dialer system
• Experience handling early-stage collections or account resolution (1–30 days delinquent) preferred
• Ability to meet performance metrics in a fast-paced environment
• High school diploma required; Associate’s or Bachelor’s degree preferred (retail, sales, customer-facing backgrounds valued)
• Proficiency with Microsoft Office: Excel, Word, Outlook
• Strong verbal and written communication, multitasking, and critical thinking skills
• Detail-oriented, accurate data entry and documentation skills

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Preferred Background

• Experience in retail, hospitality, sales, banking, or other customer service environments
• Demonstrated ability to overcome objections and negotiate payment plans
• Empathetic approach to member interactions with strong problem-solving orientation

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Who We’re Looking For

• Entry-level to early-career candidates ready to grow in collections/call-center roles
• Strong interpersonal skills, professional demeanor, and empathy
• Goal-driven, adaptable, and comfortable working to targets in a metrics-driven environment

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Compensation & Benefits

• Pay: $17.00 per hour
• Employment Type: Contract (Full-time)
• Eligible temporary benefits (subject to classification and duration): medical/dental/vision, 401(k), life insurance options, short & long-term disability, HSA, transportation benefits, Employee Assistance Program, PTO (if eligible)

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Workplace & Location

• Hybrid position based in Pensacola, FL (onsite + remote/hybrid schedule as defined by Confidential Client)
• Must be able to work scheduled hours and handle required call volume

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Notes & Compliance

• This posting follows applicable U.S. hiring laws. Qualified applicants will be considered regardless of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law.
• Applicants may be screened using applicant tracking systems and other technology; final hiring decisions are made by people.

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Equal Opportunity & Hiring Transparency

Careertakes and our client are Equal Opportunity Employers committed to building a diverse and inclusive workforce. We prohibit discrimination or harassment of any kind. To support a fair and efficient hiring process, AI tools may be used to assist with application review or resume screening. These tools do not replace human decision-making. Final hiring decisions are made by people.

If you have questions about how your data is used, please contact us directly.