About Careertakes

👉 Important disclosure: Careertakes is a third-party recruiting platform supporting this hiring process. If selected, you will be employed directly by our client, Customer Services.

Applicants for this role may also receive access to additional matched opportunities through the Careertakes platform.

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What You’ll Do

This contract, onsite role supports a dealer-facing experience team for a confidential client in the transportation/commercial vehicle space. You will manage web-based dealer cases and process orders from creation through fulfillment using Salesforce, Outlook, and internal systems. Strong written communication and attention to detail are essential.

• Process and enter dealer orders received through Salesforce web cases.
• Manage dealer orders across the entire order lifecycle and keep records current.
• Provide timely, professional email updates to dealers about order status, shipping/tracking, lead times, availability, pricing and product programs.
• Research and resolve shipment issues, expedited and special-order requests.
• Coordinate with internal teams and external vendors to find accurate, timely solutions.
• Negotiate vendor lead times and availability based on dealer needs and urgency.
• Document case activity and next steps in Salesforce and other internal systems.
• Follow established processes, procedures and system requirements; participate in special projects as assigned.

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Required Qualifications

• Customer service experience with issue resolution and case or ticket handling.
• Strong written communication and professional email skills.
• Demonstrated critical thinking and ability to resolve complex, unscripted situations.
• High computer proficiency; able to navigate multiple applications at once (Salesforce and Outlook experience a plus).
• Exceptional attention to detail and accuracy.
• Ability to learn complex systems and workflows quickly and work independently in a structured environment.
• Strong organizational and time-management skills.

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Preferred Qualifications

• Direct Salesforce experience.
• Order management, order processing or customer operations experience.
• Experience in ticketing/case management or high-volume email-based support.
• Background in logistics, supply chain, manufacturing, transportation, distribution, automotive, or dealer support.
• Bachelor’s degree completed or in progress.

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Pay & Benefits

• Pay range: $23.00 - $25.00 per hour (hourly wage depends on qualifications and experience).
• If eligible, temporary-role benefits may include medical, dental & vision, 401(k) retirement plan, HSA, voluntary life/AD&D, disability, employee assistance program, and paid time off—benefits vary by classification and length of assignment.

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Workplace & Schedule

• Employment type: Full-time (contract).
• Workplace: Fully onsite in Renton, WA.
• Anticipated close date: Oct 22, 2026 (subject to change).

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Ideal Candidate Profile

The ideal candidate:

• Learns new systems and processes quickly.
• Balances repetitive tasks with problem-solving and critical thinking.
• Demonstrates strong written communication and can manage multiple work queues.
• Thrives in structured, process-driven environments and maintains a customer-first mindset.
• Is dependable, detail-oriented, and able to work through ambiguity to find solutions.

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Equal Opportunity & Hiring Transparency

Careertakes and our client are Equal Opportunity Employers committed to building a diverse and inclusive workforce. We prohibit discrimination or harassment of any kind. To support a fair and efficient hiring process, AI tools may be used to assist with application review or resume screening. These tools do not replace human decision-making. Final hiring decisions are made by people.

If you have questions about how your data is used, please contact us directly.