About Careertakes

👉 Important disclosure: Careertakes is a third-party recruiting platform supporting this hiring process. If selected, you will be employed directly by our client, IT.

Applicants for this role may also receive access to additional matched opportunities through the Careertakes platform.

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What You’ll Do

Confidential Client is seeking an entry-level Data Centre Field Support Engineer (L1) to provide first-line onsite technical support and field engineering services for data center infrastructure. You will respond to alerts, troubleshoot standard and low-complexity incidents, and work to restore services while meeting Service Level Agreements (SLAs).

• Ensure assigned infrastructure at client sites is configured, installed, tested and operational
• Install and configure software components that are part of the solution per client requirements
• Proactively identify, log and track incidents and errors with timely, detailed records
• Investigate first-line support calls and follow knowledge articles to identify root causes
• Respond to and diagnose alerts; escalate to L2 Field Engineer when resolution cannot be reached in the allotted time
• Liaise with client IT teams, carriers and colleagues to expedite diagnostics and resolutions
• Update incidents with progress and resolution details in the required platform
• Apply tools and processes to track, log and report configuration items, components and changes
• Provide first-line remote and onsite technical support and hand over work at shift changes to maintain continuity
• Report and escalate issues to third-party vendors as necessary

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Who You Are

You are an adaptable, client-focused early-career technician with strong communication skills and a desire to learn and grow in data center operations.

• Strong verbal and written communication skills
• Ability to plan and prioritize tasks and adapt when circumstances change
• Comfortable working under pressure and willing to work extended hours when necessary
• Active listening skills to confirm understanding and probe for relevant details
• Customer-first mindset focused on delivering a positive client experience

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Qualifications & Certifications

• Bachelor’s degree (or equivalent) in Information Technology, Computing, or a related field preferred
• Associate-level certifications in data center technologies encouraged (examples: CCNA Data Center, NetApp, EMC)
• Entry-level experience building, deploying and supporting data center networking infrastructure
• Associate-level familiarity with data center networking equipment such as Cisco Nexus and MDS series switches

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Compensation & Benefits

• Hourly pay range: $19 / hr – $24 / hr (starting range; final compensation depends on experience and qualifications)
• Eligible for company benefits including medical, dental, vision, employer contributions, HSA/FSA options, life and disability insurance, paid time off, employee assistance, and a 401(k) program with company match
• Additional voluntary or legally required benefits may apply

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Workplace Type

• Hybrid working — a mix of onsite data center shifts and remote tasks as required

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Additional Notes

• This role focuses on routine, repeatable tasks using standard procedures and knowledge articles; it is designed for early-career technicians aiming to grow into higher-level field engineering roles.
• Confidential Client prohibits requests for payment or banking information during recruitment. Be cautious of fraudulent contacts and only trust official communications.

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Equal Opportunity & Hiring Transparency

Careertakes and our client are Equal Opportunity Employers committed to building a diverse and inclusive workforce. We prohibit discrimination or harassment of any kind. To support a fair and efficient hiring process, AI tools may be used to assist with application review or resume screening. These tools do not replace human decision-making. Final hiring decisions are made by people.

If you have questions about how your data is used, please contact us directly.