About Careertakes

👉 Important disclosure: Careertakes is a third-party recruiting platform supporting this hiring process. If selected, you will be employed directly by our client, IT.

Applicants for this role may also receive access to additional matched opportunities through the Careertakes platform.

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What You’ll Do

You will serve as a first-line data center field engineer delivering onsite and remote technical support for a confidential client in the IT industry. This entry-level role focuses on restoring service, managing routine incidents, and following standard procedures to meet Service Level Agreements (SLAs).

• Manage and resolve standard and low-complexity incidents, using knowledge articles and established runbooks
• Perform hardware and software installations, configuration, testing and validation at client sites
• Monitor alerts, diagnose issues and escalate to L2 when necessary
• Keep incident records up to date with clear progress and resolution notes
• Coordinate with client IT teams, carriers and third-party vendors to expedite troubleshooting and resolution
• Follow shift handover procedures to ensure continuity of service

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Key Responsibilities

• Ensure assigned infrastructure is configured, installed, tested and operational
• Install and configure software components per client requirements
• Proactively identify and log problems and errors with sufficient detail
• Respond to first-line support calls, determine root cause where possible and apply documented solutions
• Escalate unresolved incidents to higher-level field engineers or vendors
• Apply tools and processes to track configuration items, changes and corrective actions
• Provide both remote and onsite field engineering support as required

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Qualifications

• Strong verbal and written communication skills
• Ability to plan work and adapt to changing circumstances
• Comfortable working under pressure and willing to work extended hours when needed
• Active listening and customer-service orientation; keep the client’s needs front of mind
• Bachelor’s degree (or equivalent) in Information Technology, Computer Science or related field preferred
• Associate-level certifications in data center technologies (examples: CCNA Data Center or similar)
• Entry-level experience building, deploying or supporting data center networking infrastructure
• Associate-level familiarity with data center network equipment such as Nexus and MDS series switching

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Compensation & Benefits

• Pay range: $23.00 — $43.00 per hour (starting range; actual pay depends on experience and qualifications)
• Eligible for benefits including medical, dental and vision insurance (with employer contribution), FSA/HSA options, life and AD&D insurance, short- and long-term disability, paid time off, employee assistance, and participation in a 401(k) program with company match
• Hybrid working model (onsite responsibilities at client locations plus remote tasks as required)

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Workplace type

Hybrid — field work at client data centers combined with remote support tasks.

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Equal Opportunity & Hiring Transparency

Careertakes and our client are Equal Opportunity Employers committed to building a diverse and inclusive workforce. We prohibit discrimination or harassment of any kind. To support a fair and efficient hiring process, AI tools may be used to assist with application review or resume screening. These tools do not replace human decision-making. Final hiring decisions are made by people.

If you have questions about how your data is used, please contact us directly.