About Careertakes

👉 Important disclosure: Careertakes is a third-party recruiting platform supporting this hiring process. If selected, you will be employed directly by our client, IT.

Applicants for this role may also receive access to additional matched opportunities through the Careertakes platform.

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What You’ll Do

This entry-level field engineering role provides first-line onsite technical support and installation services for data center customers. You will execute installations, perform routine configurations and tests, respond to alerts, log incidents, and escalate when needed to ensure SLAs are met and services remain operational.

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Key Responsibilities

• Ensure assigned infrastructure at client sites is installed, configured, tested, and operational.
• Install and configure software components that are part of deployed solutions according to client requirements.
• Proactively identify and log incidents and errors with required detail and timeliness.
• Diagnose first-line support calls using knowledge articles and runbooks; resolve standard and low-complexity incidents.
• Respond to monitoring alerts and escalate to L2 Field Engineer when beyond L1 scope or time limits.
• Liaise with client IT teams, carriers, vendors and colleagues to expedite diagnosis and resolution.
• Update incident records with progress and resolution information using the required platform.
• Track and report configuration items, components and changes; assist with corrective and preventive measures.
• Provide both remote and onsite technical and field engineering support.
• Follow handover procedures to ensure continuity of service across shifts.

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Qualifications (Required)

• Bachelor’s degree (or equivalent) in Information Technology, Computing, or related field.
• Entry-level experience deploying and supporting data center networking infrastructure.
• Associate-level knowledge of data center networking equipment (examples: Nexus, MDS series).
• Good verbal and written communication skills.
• Ability to plan, prioritize and adapt as circumstances change.
• Ability to work under pressure and to put in extended hours when necessary.
• Active listening skills and focus on delivering a positive client experience.

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Certifications & Preferred Skills

• Associate-level certifications in data center technologies (examples: CCNA Data Center, NetApp, EMC) are preferred.
• Familiarity with standard field tools, hardware racking, cabling best practices, and basic troubleshooting workflows.
• Customer-focused attitude and ability to work effectively in a team-oriented environment.

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Compensation & Benefits

• Pay range: $23/hr – $43/hr (starting range; actual pay depends on experience and qualifications).
• Eligible for company benefits including medical, dental, and vision insurance (with employer contribution), FSA/HSA options, life and AD&D insurance, short- and long-term disability, paid time off, employee assistance programs, and participation in a 401(k) plan with company match.
• Additional voluntary or legally required benefits may apply.

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Workplace & Location

• Workplace type: Hybrid — this role involves onsite work at the client’s data center in Tarrytown, TX and may include remote tasks as needed.
• Job location: Tarrytown, TX, USA

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About the Client

Confidential Client is a global IT services organization operating in the IT industry. The client delivers technology services and managed infrastructure to enterprise customers and partners. This role is part of their data center operations and service delivery organization.

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Equal Opportunity & Hiring Transparency

Careertakes and our client are Equal Opportunity Employers committed to building a diverse and inclusive workforce. We prohibit discrimination or harassment of any kind. To support a fair and efficient hiring process, AI tools may be used to assist with application review or resume screening. These tools do not replace human decision-making. Final hiring decisions are made by people.

If you have questions about how your data is used, please contact us directly.