About Careertakes

👉 Important disclosure: Careertakes is a third-party recruiting platform supporting this hiring process. If selected, you will be employed directly by our client, Outsourcing and Offshoring Consulting.

Applicants for this role may also receive access to additional matched opportunities through the Careertakes platform.

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Role overview

Confidential Client is seeking an Associate-level Data Analyst to support customer-support outsourcing operations (phone, email, chat, social, help desk, quality, and service). This is a data-focused, analysis-led position responsible for reliable analysis, reporting, and data-quality decisions that are traceable and actionable across operational teams. This role is 100% remote within the United States.

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What You’ll Do

Work in a data-focused, analysis-led capacity to ensure reporting and data quality meet operational needs.

• Document data sources, calculations, and assumptions so findings remain traceable and auditable.
• Validate source data before analysis and flag/track anomalies for resolution.
• Perform exception analysis and root-cause investigation that drives clear next actions.
• Maintain and update reports around clearly defined metrics used by operations and quality teams.
• Translate findings into practical, operational next steps and identify owners for follow-up.
• Ensure another authorized teammate can verify work state without reconstructing history.
• Coordinate with cross-functional teams (operations, quality, service owners) to escalate issues appropriately.

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Success standards

Success for this role means analysis, reporting, and data-quality decisions remain reliable under the demands of outsourced customer-support operations. Specific expectations:

• Repeated errors become visible and corrective actions are tracked.
• Exceptions have clear owners and statuses.
• Documentation is complete and traceable so teammates can verify prior work without rebuilding it.
• Reports and metrics are maintained and used consistently by operations.

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Qualifications

The ideal candidate demonstrates the following capabilities and experience:

• Proven experience conducting exception analysis and root-cause investigations in a high-volume operations environment.
• Strong ability to document data processes, calculations, assumptions, and ownership clearly.
• Sound judgment around data quality and when to escalate versus assume.
• Experience translating analytical findings into practical next steps for operational teams.
• Comfortable working fully remote and collaborating across distributed teams.
• Associate-level (junior to mid) experience in data-focused reporting and validation workflows within customer-support or similar service operations is preferred.

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Position details

• Employment type: Full-time
• Seniority level: Associate
• Location: 100% remote — must be eligible to work within the United States
• Base salary: $50,000–$75,000 per year

This role requires that documentation, reporting, and data-focused workflows remain secure, traceable, and ready for the next authorized teammate in outsourced customer-support operations.

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Equal Opportunity & Hiring Transparency

Careertakes and our client are Equal Opportunity Employers committed to building a diverse and inclusive workforce. We prohibit discrimination or harassment of any kind. To support a fair and efficient hiring process, AI tools may be used to assist with application review or resume screening. These tools do not replace human decision-making. Final hiring decisions are made by people.

If you have questions about how your data is used, please contact us directly.