About Careertakes

👉 Important disclosure: Careertakes is a third-party recruiting platform supporting this hiring process. If selected, you will be employed directly by our client, Government technology & transportation regulatory solutions.

Applicants for this role may also receive access to additional matched opportunities through the Careertakes platform.

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Position Summary

Confidential Client is seeking an entry-level, onsite Customer Support Technician (Tier 1) to provide hardware, software, and audiovisual support at client facilities in Pompano Beach, FL. This role focuses on day-to-day IT support tasks, video conferencing/AV assistance, and using documented procedures to resolve low- to medium-complexity issues.

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Primary Responsibilities

• Provide Tier 1 desktop and device support for onsite users, diagnosing and resolving common hardware and software issues following documented procedures and checklists.
• Log incidents and service requests into the tracking system; escalate to higher-level technical staff when required.
• Install, configure, and maintain computers, mobile devices, printers, scanners, and peripherals.
• Assist with audiovisual setups and provide support for video conferencing platforms (MS Teams Rooms, Zoom, etc.).
• Monitor and maintain systems using tools such as Active Directory and Microsoft Endpoint Configuration Manager (MECM).
• Identify hardware, software, or basic network issues and recommend repair, replacement, or escalation as appropriate.
• Recommend improvements to processes, devices, and software to increase efficiency.
• Collaborate with other IT teams on projects and initiatives.
• Work onsite Monday–Friday within operational hours (7:00 a.m. – 6:00 p.m.); participate in after-hours on-call rotation as needed and travel to remote sites when required.
• Perform other duties as assigned.
• Must be able to lift up to 50 pounds.

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Required Skills & Experience

• 0–1 year of IT support experience with basic hardware, software, and troubleshooting knowledge. Enterprise IT experience is a plus.
• Comfortable learning new systems quickly in a fast-paced environment.
• Strong problem-solving, analytical thinking, and adaptability.
• Able to manage multiple priorities and work independently or in a team.
• Strong organizational and time-management skills; effective under pressure.
• Entry-level Tier 1 support mindset—following procedures and checklists with general guidance from senior IT staff.

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Preferred Skills

• Familiarity with virtual meeting applications (Microsoft Teams, Zoom, GoTo, etc.).
• Experience with audiovisual equipment and Microsoft Teams Rooms certified devices.
• Proficiency with Office 365 applications (Outlook, Excel, Word, Teams) and Windows 10/11.

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Education

• Associate’s or Bachelor’s degree in Computer Science, Information Systems, or a related field, or a technical institute degree/certificate. Equivalent work experience will also be considered.

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Background & Compliance

• Verifiable professional references will be required; references are typically checked after interview and before placement.
• A level-two background check (criminal — state & federal, education, and other checks mandated by the client) will be required for the selected candidate.
• Candidates must ensure accuracy of all information submitted; material misrepresentation may result in disqualification.

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Location & Schedule

• Work onsite in Pompano Beach, FL. Regular hours fall between 7:00 a.m. and 6:00 p.m., Monday–Friday, with participation in an on-call rotation and occasional travel to remote locations as needed.

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Why Join Our Client

Confidential Client focuses on government-facing technology and transportation/regulatory solutions. This role provides hands-on exposure to enterprise IT tools, AV/video conferencing environments, and opportunities for career growth within public-sector technology projects.

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Equal Opportunity & Hiring Transparency

Careertakes and our client are Equal Opportunity Employers committed to building a diverse and inclusive workforce. We prohibit discrimination or harassment of any kind. To support a fair and efficient hiring process, AI tools may be used to assist with application review or resume screening. These tools do not replace human decision-making. Final hiring decisions are made by people.

If you have questions about how your data is used, please contact us directly.