About Careertakes

👉 Important disclosure: Careertakes is a third-party recruiting platform supporting this hiring process. If selected, you will be employed directly by our client, IT.

Applicants for this role may also receive access to additional matched opportunities through the Careertakes platform.

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Responsibilities

Responsible for supporting technology hardware and software systems in an enterprise environment. Provide both in-person and remote technical support to end users and deliver clear, timely communication and follow-through.

• Install and configure computer hardware, software, mobile devices, printers, and scanners
• Assist with audiovisual setups and video conferencing support (MS Teams, Zoom, GoTo, Microsoft Teams Rooms devices preferred)
• Monitor and maintain systems using Active Directory and Microsoft Endpoint Configuration Manager (MECM)
• Identify, diagnose, and remediate hardware, software, and basic network issues; escalate when needed
• Recommend improvements to processes, devices, and software to increase efficiency
• Support Office 365 applications (Outlook, Excel, Word, Teams) and Windows 10/11 environments
• Collaborate on IT projects and assist other IT team areas as requested
• Work onsite during business hours (typically between 7:00 a.m. and 6:00 p.m., Monday–Friday)
• Participate in after-hours on-call rotations (evening and weekend) and travel to remote locations when required
• Must be able to lift up to 50 pounds

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Required Skills

• High school diploma or equivalent (technical certificates or related degrees are a plus)
• 0–1 year of IT support experience; enterprise IT exposure preferred
• Entry-level, Tier 1 support experience handling low- to medium-complexity issues
• Familiarity with Office 365 applications and Windows 10/11
• Basic understanding of Active Directory and endpoint management (MECM) is beneficial
• Strong problem-solving, analytical thinking, and ability to learn quickly
• Able to manage multiple priorities, follow documented procedures, and work independently or in a team
• Effective communication and time-management skills under pressure

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General Characteristics

This is a Tier I support role focused on diagnosing and resolving common software and hardware issues using documented procedures and checklists. The role requires accurate ticketing/call-data entry, escalation when appropriate, and a customer-service mindset when interacting with end users.

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Education & Experience

• Associate’s or Bachelor’s degree (Computer Science, Information Systems, or related) OR equivalent work experience; technical institute certificates are valued
• 0 to 1 year of hands-on IT support experience with demonstrated troubleshooting skills

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Location & Work Type

Onsite position in Highland Beach, FL. Schedule typically during regular business hours with participation in on-call rotation as required.

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About the Employer

This role is posted on behalf of a confidential client in the IT industry. Careertakes is supporting the search as a third‑party recruiting partner.

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Equal Opportunity & Hiring Transparency

Careertakes and our client are Equal Opportunity Employers committed to building a diverse and inclusive workforce. We prohibit discrimination or harassment of any kind. To support a fair and efficient hiring process, AI tools may be used to assist with application review or resume screening. These tools do not replace human decision-making. Final hiring decisions are made by people.

If you have questions about how your data is used, please contact us directly.