Customer Support Specialist I
The Customer Support Specialist I at Confidential Client is an entry-level role focused on managing contractor and inspector accounts by handling scheduling, communication, and client support within the construction inspection industry. This position emphasizes learning operational processes, maintaining accurate CRM records, and developing strong client service skills to advance within the company. It offers a growth-oriented environment in a fast-growing tech-enabled platform transforming remote inspections and permitting.
About Careertakes
👉 Important disclosure: Careertakes is a third-party recruiting platform supporting this hiring process. If selected, you will be employed directly by our client, a construction technology company specializing in remote inspections and permitting.
Applicants for this role may also receive access to additional matched opportunities through the Careertakes platform.
Role Overview
Confidential Client is hiring an entry-level Customer Support Specialist I (Account Specialist I) to join their Customer Operations team. This role focuses on supporting contractor and inspector accounts, coordinating inspection schedules, and learning operational processes that enable career progression within a fast-growing construction tech platform.
Location: Plantation, FL (role may include telecommute work). Employment type: Contractor, Part-time.
What You’ll Do
- Manage a defined set of contractor and inspector accounts under close guidance from the Team Lead.
- Monitor assigned inspection schedules and flag conflicts, gaps, or missing information promptly.
- Coordinate between contractors and inspectors to confirm required documentation and materials are ready before inspections.
- Review account notes and history before contacting clients or taking action on accounts.
- Respond to client inquiries in a timely, professional manner; escalate complex issues to the Team Lead.
- Follow documented team workflows and processes; ask questions early rather than guessing.
- Maintain accurate CRM records (HubSpot) and log client interactions in real time.
- Complete assigned daily tasks and communicate proactively about workload or blockers.
- Participate actively in training and onboarding; seek and apply feedback to grow toward Account Specialist II.
Minimum Qualifications
- High school diploma or equivalent required; Associate’s or Bachelor’s degree in Business, Communications, or related field preferred but not required.
- 0–1 year of customer service, scheduling, or client-facing experience (internships and part-time roles count).
- Strong attention to detail and habit of verifying information before acting.
- Clear, professional verbal and written communication skills.
- Effective time management and willingness to ask for help when needed.
- Comfortable learning new software quickly; prior CRM experience is a plus but not required.
- Reliable, punctual, and committed to consistent service for clients and teammates.
Preferred Qualifications
- Familiarity with HubSpot or similar CRM platforms.
- Experience in construction, permitting, inspections, or related fields.
- Bilingual in English and Spanish — a strong advantage for the South Florida market.
What We Offer
- Competitive compensation commensurate with experience (estimated at $43,607 per year).
- Unlimited PTO policy.
- Health benefits and 401(k).
- Opportunity to join a high-growth construction technology company and impact a transforming industry.
- Clear career path: Account Specialist I → II → III / Team Lead → Customer Success Manager track.
Work Authorization & Compliance
- Must be legally authorized to work in the United States.
- Confidential Client and Careertakes comply with all applicable federal, state, and local employment laws. Reasonable accommodations are available for applicants with disabilities; please request accommodations when needed.
Keywords & Skills (for candidates)
- Customer support, account specialist, scheduling coordinator
- HubSpot / CRM usage
- Client communication, attention to detail
- Bilingual (English/Spanish) — preferred
- Construction / inspections / permitting industry familiarity — preferred
Equal Opportunity & Hiring Transparency
Careertakes and our client are Equal Opportunity Employers committed to building a diverse and inclusive workforce. We prohibit discrimination or harassment of any kind. To support a fair and efficient hiring process, AI tools may be used to assist with application review or resume screening. These tools do not replace human decision-making. Final hiring decisions are made by people.
If you have questions about how your data is used, please contact us directly.
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