About Careertakes

👉 Important disclosure: Careertakes is a third-party recruiting platform supporting this hiring process. If selected, you will be employed directly by our client, IT.

Applicants for this role may also receive access to additional matched opportunities through the Careertakes platform.

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Position Overview

Confidential Client is hiring a Specialist, Association Services & Customer Support (Contract, Full-Time) in Chicago, IL. This role provides multi-channel technical and customer support for self-service applications, troubleshoots application issues, processes non-automated system transactions, and helps maintain accurate application records. This is an independent contributor role with routine decision-making within established guidelines.

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What You’ll Do

• Deliver multi-channel technical and customer support via phone, email, and web for staff, volunteers, and stakeholders using self-service applications.
• Troubleshoot and resolve application issues by researching problems, identifying root causes, documenting findings, and following SLAs for timely resolution.
• Process non-automated system transactions to maintain accurate staff records, role assignments, event updates, and other operational data.
• Triage and escalate technical defects and enhancement requests with well-documented use cases, user stories, and exception reports for IT teams.
• Collaborate with IT and internal stakeholders to support system testing, updates, and user training initiatives.
• Maintain strong attention to detail to ensure data accuracy and compliance with organizational policies and procedures.
• Provide empathetic, professional customer service focused on improving user satisfaction and engagement.

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Who You Are / Qualifications

• Bachelor’s degree or equivalent in Business or a related field required.
• 0–2 years of relevant experience (entry-level to foundational).
• Strong problem-solving and troubleshooting skills related to software applications.
• Clear written and verbal communication skills; able to prepare concise documentation (use cases, exception reports).
• Strong attention to detail and ability to follow procedures to maintain data integrity.
• Comfortable working independently with supervision and collaborating cross-functionally.
• Professional, customer-focused approach with the ability to handle multiple inquiries and priorities.

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Details & Compensation

• Location: Chicago, IL (on-site / hybrid as required by the Confidential Client)
• Employment Type: Full-Time, Contractor (temporary assignment)
• Duration: This is a temporary position expected to end May 2027.
• Pay Rate: $28.21 per hour; pay range: $28.21 – $33.85 / hour (USD)

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Why Join

• Gain hands-on experience supporting widely used self-service systems in a large networked organization.
• Collaborate with IT and operational stakeholders on testing and process improvements.
• Opportunity to build foundational IT support and application management skills in an entry-level role.

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Equal Opportunity & Hiring Transparency

Careertakes and our client are Equal Opportunity Employers committed to building a diverse and inclusive workforce. We prohibit discrimination or harassment of any kind. To support a fair and efficient hiring process, AI tools may be used to assist with application review or resume screening. These tools do not replace human decision-making. Final hiring decisions are made by people.

If you have questions about how your data is used, please contact us directly.