Confidential Client Customer Success Specialist (Brazil)
The Starlink Customer Success Specialist in Brazil is responsible for managing customer account setups, coordinating shipments, and ensuring accurate invoicing and billing processes specific to Brazilian regulations. This role requires strong organizational skills, fluency in Portuguese and English, and the ability to proactively resolve issues and improve operational workflows to support Confidential Client's high-speed internet service activation and growth in Brazil.
About Careertakes
👉 Important disclosure: Careertakes is a third-party recruiting platform supporting this hiring process. If selected, you will be employed directly by our client, Aerospace & Satellite Internet.
Applicants for this role may also receive access to additional matched opportunities through the Careertakes platform.
What You’ll Do
- Set up customer accounts to enable hardware shipment, service activation, and accurate invoicing for Brazil.
- Coordinate shipments and resolve delivery or documentation issues with internal teams and local partners.
- Support Brazilian invoicing processes, including Nota Fiscal issuance, validation, and reconciliation.
- Track shipments, activation dates, and billing milestones; proactively flag delays or potential payment slips.
- Maintain accurate systems and trackers so order status, risks, and pending items are visible and actionable.
- Own past-due balances and unapplied cash on assigned work until fully reconciled.
- Communicate with Portuguese-speaking customers and internal teams to resolve issues.
- Escalate issues with a clear problem statement, revenue at risk, actions taken, and a specific ask.
- Identify and improve inefficient processes to streamline future orders.
Basic Qualifications
- Bachelor’s degree; OR 2+ years of professional experience in operations, customer support, or process coordination.
- Professional proficiency in Portuguese and English (written and verbal).
Preferred Skills & Experience
- Experience supporting customer operations, order fulfillment, or billing in Brazil.
- Familiarity with Brazilian invoicing requirements, including Nota Fiscal (NF-e) and CNPJ/CPF.
- Understanding of Brazilian shipping, logistics, and delivery documentation processes.
- Clear communicator who raises problems early, quantifies revenue impact, and proposes next steps.
- Experience with Excel, Salesforce, Smartsheet, or similar tools.
- Experience using an AI coding or automation tool (e.g., Claude, Copilot, Cursor) to build scripts, trackers, or workflows.
Additional Requirements
- Willingness to work across time zones, including Brazil business hours, when customer shipments, activations, or billing deadlines require.
ITAR & Eligibility
- To conform to U.S. Government export regulations, applicants must be either (i) a U.S. citizen or national, (ii) a U.S. lawful permanent resident (green card holder), (iii) a refugee under 8 U.S.C. § 1157, or (iv) an asylee under 8 U.S.C. § 1158, or be eligible to obtain required authorizations from the U.S. Department of State.
About Our Client
Confidential Client operates in the aerospace & satellite internet sector, delivering high-speed, low-latency internet globally. This entry-level individual contributor role focuses on supporting operations for Brazil — centered on order activation, shipment coordination, and billing accuracy.
Equal Opportunity & Hiring Transparency
Careertakes and our client are Equal Opportunity Employers committed to building a diverse and inclusive workforce. We prohibit discrimination or harassment of any kind. To support a fair and efficient hiring process, AI tools may be used to assist with application review or resume screening. These tools do not replace human decision-making. Final hiring decisions are made by people.
If you have questions about how your data is used, please contact us directly.
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