About Careertakes

👉 Important disclosure: Careertakes is a third-party recruiting platform supporting this hiring process. If selected, you will be employed directly by our client, Sales.

Applicants for this role may also receive access to additional matched opportunities through the Careertakes platform.

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Overview

Confidential Client is hiring a Customer Success Representative I to support sales and account activities across Idaho. This is an early-career, full-time role in Sales focused on lead qualification, small-account management, CRM upkeep, retention activities, and supporting field and distribution teams. Travel is light (up to ~15%).

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What You’ll Do

• Generate, vet, and qualify digital, distributor, and inbound leads; act as the first point of contact and capture critical customer information.
• Manage small accounts through pipeline tracking, conversion, and handoff to Sales when appropriate.
• Maintain accurate customer and operator records in Salesforce and other CRM tools.
• Drive retention with proactive engagement, post-sale loyalty tactics, and win-back efforts.
• Identify early churn risks and relay the voice of the customer to improve the end-to-end experience.

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Field & Marketing Support

• Support Sales with pre-call preparation, market insights, presentations, and pricing guidance.
• Coordinate samples, menu inspiration, and field-ready materials for campaigns and launches.
• Partner with Marketing and Sales to align messaging and execute solution-focused field activities.

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Distribution Support

• Support distributor and operator partnerships with collaborative training and education.
• Enable growth through promotions, innovation support, operational coordination, and insights.
• Provide event/foodshow support as needed to drive engagement and execution.

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Qualifications

• 1–2 years of sales or customer-facing experience; foodservice experience is a plus.
• Bachelor’s degree in Business, Marketing, or related field preferred.
• Comfortable with Microsoft Office, CRM platforms (Salesforce), and basic design tools (e.g., Canva).
• Strong written and verbal communication; ability to influence and negotiate.
• Customer-centric mindset with solid business acumen and results orientation.
• Travel up to 15% (local with occasional overnight).

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Compensation & Benefits

• Pay range (reported): $53,640 — $80,450 per year.
• Industry-competitive benefits may include medical, dental, vision, FSA/HRA options, paid time off, 401(k) with company contributions, employee stock purchase program, well-being programs, and Employee Assistance Program services. Benefits may vary by location and role.

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Working Location & Employment Type

• Location: Idaho (work location will be within the state of Idaho)
• Employment type: Full-time, permanent

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Why Join

• Hands-on training and career growth opportunities within a large, innovative organization in Sales.
• A role that blends customer success, field support, and distribution collaboration — ideal for candidates who enjoy cross-functional work and building long-term customer relationships.

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Equal Opportunity & Hiring Transparency

Careertakes and our client are Equal Opportunity Employers committed to building a diverse and inclusive workforce. We prohibit discrimination or harassment of any kind. To support a fair and efficient hiring process, AI tools may be used to assist with application review or resume screening. These tools do not replace human decision-making. Final hiring decisions are made by people.

If you have questions about how your data is used, please contact us directly.