About Careertakes

👉 Important disclosure: Careertakes is a third-party recruiting platform supporting this hiring process. If selected, you will be employed directly by our client, Customer Services.

Applicants for this role may also receive access to additional matched opportunities through the Careertakes platform.

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What You’ll Do

This Customer Success / Activation Associate will engage with clients to understand needs, drive successful outcomes, and increase satisfaction with our client’s services and products. This is an early-career role that blends customer engagement, data-informed decision making, and technical familiarity with CRM tools.

• Engage with clients to understand goals, onboard new users, and drive product adoption
• Build and maintain strong client relationships to improve satisfaction and retention
• Support client onboarding and account management processes to foster long-term partnerships
• Use data analytics and reporting to recommend improvements to client strategies and service delivery
• Manage customer interactions, troubleshoot issues, and escalate when necessary to protect the client experience
• Work cross-functionally with internal teams to deliver timely, high-quality solutions in a fast-paced environment
• Apply active listening and clear communication when gathering requirements and providing guidance
• Own personal development and contribute ideas that add measurable value to clients and the team

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What You’ll Bring (Minimum Qualifications)

• Bachelor’s degree (or equivalent experience)
• 1+ years of professional experience in a client-facing, customer success, or operations role
• Familiarity with Customer Relationship Management (CRM) systems and workflows
• Comfortable working with data: basic analytics, reporting, and pattern recognition to inform customer strategies
• Strong verbal and written communication skills, including active listening
• Ability to adapt to diverse client needs and learn new tools quickly

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Nice to Have (Preferred Qualifications)

• Master’s degree or MBA
• Demonstrated experience with common CRM platforms (Salesforce, HubSpot, Zendesk, etc.)
• Prior experience in customer onboarding, retention programs, or customer success operations
• Comfort with SQL or analytics tools to derive insights from customer data
• Experience in a professional services or B2B software environment

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Compensation & Benefits

• Salary range: $50,500 - $140,000 per year. Actual compensation within this range will depend on skills, experience, qualifications, and location, in accordance with applicable law.
• Eligible for an annual discretionary bonus (per client policy).
• Typical benefits include medical, dental, vision, retirement plan options, paid time off, and other employee benefits offered by the Confidential Client (specifics provided to finalists).

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Location & Employment Type

• Location: San Antonio, TX (78284) — hybrid or remote options may be indicated by the hiring client per role.
• Employment type: Full-time

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How We Hire (careertakes process)

Careertakes will support the hiring process as a third-party recruiter. Selected candidates will be employed by the Confidential Client. Applicants may be screened using automated tools to assist with resume review; human decision-makers make final hiring decisions.

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Equal Opportunity & Hiring Transparency

Careertakes and our client are Equal Opportunity Employers committed to building a diverse and inclusive workforce. We prohibit discrimination or harassment of any kind.
To support a fair and efficient hiring process, AI tools may be used to assist with application review or resume screening. These tools do not replace human decision-making. Final hiring decisions are made by people.

If you have questions about how your data is used, please contact us directly.