Customer Service Specialist, Key Accounts
The Customer Service Specialist supports key hyperscale and AI-driven customer programs by managing order processes, coordinating across sales, supply chain, manufacturing, and logistics teams to ensure timely order execution and issue resolution. This role acts as a critical liaison between customers and internal teams, driving proactive communication and continuous improvement to support Confidential Client's growing technology customer base.
About Careertakes
👉 Important disclosure: Careertakes is a third-party recruiting platform supporting this hiring process. If selected, you will be employed directly by our client, Sales (Electronics Manufacturing).
Applicants for this role may also receive access to additional matched opportunities through the Careertakes platform.
What You’ll Do
You will act as the primary customer-facing coordinator for key accounts supporting hyperscale and AI-related programs. Work cross-functionally to ensure accurate order execution, proactive communication, and rapid resolution of issues with a focus on complex electronics and EMS supply chains.
- Support the full order management lifecycle: order entry, order maintenance, expedites, customer inquiries, escalations, and new product introduction (NPI) activities.
- Monitor customer demand, forecasts, order activity, and KPIs to identify risks and drive resolution before customer impact.
- Maintain and update customer portals with order status, supply availability, demand changes, and business-critical notifications.
- Coordinate shared ownership across sales, planning, manufacturing, logistics, and supply chain teams to align solutions with customer requirements.
- Lead cross-functional coordination for customer escalations — gather facts, create action plans, and communicate status to stakeholders.
- Use business systems and reporting tools to analyze data, support decision-making, and provide timely customer updates.
- Understand customer contracts, SLAs, and service expectations to ensure successful account execution.
- Proactively identify process gaps and implement improvements that increase efficiency and improve customer outcomes.
Who You Are (Basic Qualifications)
- Demonstrated experience supporting customer accounts, order management, supply chain, logistics, manufacturing, or related operations via employment, internships, or co-op programs.
- Comfortable using Microsoft Office (including Excel) to manage data, reporting, and customer communications.
- Able to manage multiple priorities and competing customer requests effectively.
- Strong written and verbal communicator with experience engaging internal and external stakeholders.
- Analytical problem-solver experienced in investigating issues and coordinating resolution across teams.
- Adaptable, coachable, and committed to continuous improvement and professional development.
- High school diploma, GED, or equivalent required.
Preferred Qualifications / What Will Put You Ahead
- 3+ years supporting customer accounts, order management, supply chain, logistics, or manufacturing — ideally within electronics, EMS, or technology.
- Experience with SAP, Salesforce, or similar ERP/CRM platforms.
- Intermediate to advanced Excel skills for reporting and analysis.
- Familiarity supporting NPI/product launches and managing customer portals.
- Experience supporting global customers, subcontractors, or complex supply chains.
- Comfortable using analytics or process-monitoring tools to identify risk and drive improvements.
- Bachelor’s degree in any field is a plus.
Compensation & Benefits
- Anticipated base salary: $65,000 - $75,000 per year. This role is eligible for variable pay (monetary bonus or equivalent). Actual pay may vary based on experience and location.
- No relocation assistance provided for this position.
- Visa sponsorship is not available for this role.
- Benefits include medical, dental, vision, FSA/HSA options, life insurance, disability coverage, retirement plan, paid time off, and other well-being resources. Specific benefits and eligibility vary by region and plan documents.
Additional Notes
- Confidential Client participates in E-Verify where applicable.
- Confidential Client is committed to inclusive hiring practices, values diverse perspectives, and considers candidates from varied backgrounds, including military and second-chance applicants.
- This posting is for a full-time, permanent position based in Lisle, IL.
Equal Opportunity & Hiring Transparency
Careertakes and our client are Equal Opportunity Employers committed to building a diverse and inclusive workforce. We prohibit discrimination or harassment of any kind. To support a fair and efficient hiring process, AI tools may be used to assist with application review or resume screening. These tools do not replace human decision-making. Final hiring decisions are made by people.
If you have questions about how your data is used, please contact us directly.
Negotiate a higher salary! Check the salary ranges for this job type in your area.
View My Salary Range