Customer Service Specialist - Confidential Client
The Customer Service Specialist at Confidential Client plays a vital role in supporting the sales team by managing customer orders, maintaining positive client relationships, and ensuring excellent service delivery. This position requires strong communication, organizational, and problem-solving skills to handle order processing, customer inquiries, and dispute resolution effectively in a fast-paced industrial environment.
About Careertakes
👉 Important disclosure: Careertakes is a third-party recruiting platform supporting this hiring process. If selected, you will be employed directly by our client, Sales.
Applicants for this role may also receive access to additional matched opportunities through the Careertakes platform.
Role summary
Reporting to the Location Manager, the Customer Service Specialist is a core member of the sales team for a confidential client in the Sales industry. This entry-level role focuses on providing excellent service to customers by accurately processing orders, managing delivery and freight expectations, resolving disputes, and supporting outside sales representatives.
What you’ll do
- Process telephone orders and respond promptly to incoming calls, faxes, and emails from internal and external customers.
- Enter orders into business systems (Eclipse and Salesforce) and document transactions per company procedures.
- Follow up on quotes and coordinate feedback with outside sales representatives.
- Manage delivery expectations, product availability, and freight details.
- Expedite orders and initiate workable solutions to resolve customer issues.
- Use company and vendor resources to deliver excellent customer service.
- Support growth by maintaining and growing customer sales and gross profit.
- Maintain quality service by adhering to client policies, procedures, and standards.
- Perform other duties as assigned.
Key competencies
- Service excellence and customer focus
- Results and action orientation
- Accountability and ownership
- Active listening and interpersonal skills
- Problem solving and escalation management
- Teamwork and cross-functional collaboration
- Priority setting and time management
Qualifications (required)
- Work experience: Entry level
- Education: Associate’s degree or equivalent work experience
- Computer skills: Proficient with Microsoft Office; experience with CRM/ERP systems a plus
- Communication: Strong written and verbal communication; strong telephone aptitude
- Organization: Highly organized, detail-oriented, able to multitask in a fast-paced environment
- Physical: Ability to sit and perform desk-based tasks for an extended workday
- Environment: Normal office environment
Preferred (not required)
- Previous inside sales or customer service experience in an industrial/technical environment
- Experience with Salesforce, Microsoft Dynamics, or Epicor/Solar Eclipse
- Technical knowledge of level, pressure, flow, or temperature devices or experience supporting a direct sales force
Compensation (estimated)
- Estimated pay: $58,874 per year (estimated)
Why join (confidential client)
As a confidential client in Sales, this opportunity is suited to candidates who want to start or grow a career supporting customers and sales teams. You’ll gain hands-on experience with CRM/ERP systems, develop customer relationship skills, and work cross-functionally to support business growth.
Equal Opportunity & Hiring Transparency
Careertakes and our client are Equal Opportunity Employers committed to building a diverse and inclusive workforce. We prohibit discrimination or harassment of any kind. To support a fair and efficient hiring process, AI tools may be used to assist with application review or resume screening. These tools do not replace human decision-making. Final hiring decisions are made by people.
If you have questions about how your data is used, please contact us directly.
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