About Careertakes

👉 Important disclosure: Careertakes is a third-party recruiting platform supporting this hiring process. If selected, you will be employed directly by our client, Admin.

Applicants for this role may also receive access to additional matched opportunities through the Careertakes platform.

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What You’ll Do

As a Customer Service Specialist supporting Confidential Client, you’ll be the primary operational partner for customers — anticipating needs, coordinating responses, and ensuring a smooth service experience. Typical responsibilities include:

• Serve as the primary point of contact for customer inquiries, requests, and service needs.
• Proactively monitor customer accounts, open requests, and upcoming service requirements.
• Provide proactive updates to customers to prevent escalations and ensure satisfaction.
• Coordinate service requests with vendors and internal teams from initiation through resolution.
• Track outstanding items and follow through to timely resolution.
• Learn and document customer preferences, business requirements, and service expectations.
• Identify potential issues early and escalate concerns before they impact the customer.
• Communicate service updates, changes, and resolutions clearly and professionally.
• Maintain accurate customer and service records in the company systems.
• Support customer onboarding and service changes.
• Document interactions and outcomes to support continuous improvement.
• Take on additional operational tasks to support team success as needed.

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Qualifications

Required

• Associate’s or Bachelor’s degree (completed or in progress) in Communications, Business Administration, Operations, Hospitality, Logistics, or a related field.
• Excellent verbal and written communication skills.
• Strong customer service and relationship-building abilities.
• Exceptional organizational skills and attention to detail.
• A proactive mindset with demonstrated follow-through and accountability.
• Strong multitasking and time management skills.
• Ability to quickly learn customer requirements, systems, and processes.
• Proficiency in Microsoft Office Suite.

Preferred

• Internship or entry-level experience in customer service, account support, hospitality, operations, or a related field.
• Experience with CRM, ERP, ticketing, or other business software platforms.

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Work Schedule & Location

• Workplace type: Fully onsite in Atlanta, GA (Confidential Client office).
• Schedule: Monday–Friday, 8:00 AM – 5:00 PM.
• Employment type: Contract-to-hire, with the potential to convert to long-term employment based on performance and business needs.

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Compensation & Benefits

• Pay range: $22.00 - $24.00 per hour (hourly range provided by Confidential Client).
• Benefits (eligibility and availability depend on role classification and length of employment; examples may include):
  • Medical, dental & vision
  • Critical illness, accident, and hospital plans
  • 401(k) retirement plan (pre-tax and Roth options)
  • Voluntary life & AD&D insurance for employee and dependents
  • Short- and long-term disability
  • Health Savings Account (HSA)
  • Transportation benefits
  • Employee assistance program (EAP)
  • Paid time off (PTO), vacation, and sick leave (per policy)

Note: Pay range shown here is the range provided by the client for this position. If this job is listed in a jurisdiction with pay-transparency laws, the disclosed range complies with applicable rules.

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Why Join Confidential Client

• Join an organization experiencing growth and transformation.
• Work on a collaborative team that values initiative and customer excellence.
• Gain exposure across multiple areas of operations and client support.
• Opportunity for professional development and career advancement as the organization scales.

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Reasonable Accommodations & Hiring Practices

Careertakes and Confidential Client are committed to inclusive hiring practices. If you need a reasonable accommodation during the application or interview process, please request it through the Careertakes platform or notify the recruiter assigned to this posting.

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Equal Opportunity & Hiring Transparency

Careertakes and our client are Equal Opportunity Employers committed to building a diverse and inclusive workforce. We prohibit discrimination or harassment of any kind. To support a fair and efficient hiring process, AI tools may be used to assist with application review or resume screening. These tools do not replace human decision-making. Final hiring decisions are made by people.

If you have questions about how your data is used, please contact us directly.