About Careertakes

👉 Important disclosure: Careertakes is a third-party recruiting platform supporting this hiring process. If selected, you will be employed directly by our client, Aerospace manufacturing.

Applicants for this role may also receive access to additional matched opportunities through the Careertakes platform.

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About the Role & Client

Confidential Client is a leading supplier in the aerospace manufacturing sector, providing avionics-grade communications, navigation, and audio/intercom systems for civilian, paramilitary, and military aircraft applications. The Customer Service Representative role supports customer accounts and coordinates activities across Sales, Operations, Engineering, Production, and Supply Chain to move orders from entry through delivery.

This position is on-site and NOT available for remote work. This role must meet Export Control compliance requirements; a “US Person” as defined by 22 C.F.R. § 120.15 is required (US Citizen, lawful permanent resident, refugee, or asylee). All hires must verify identity and eligibility to work in the United States.

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What You’ll Do

• Manage strategic and complex customer accounts, including order and quotation processing.
• Maintain and administer customer portal accounts, user access, and content.
• Process quotes, contracts, sales orders, returns, RMAs, and replacement requests.
• Review customer purchase orders and contract terms for accuracy and compliance.
• Serve as a primary escalation point for customer delivery issues, discrepancies, and complaints.
• Monitor order status and proactively communicate updates, delays, or changes to customers and internal teams.
• Coordinate shipment schedules and support fulfillment to meet customer requirements.
• Respond to customer inquiries on product availability, pricing, shipping, and returns.
• Investigate and resolve moderately complex customer issues; escalate higher-level issues as needed.
• Issue and manage return material authorizations (RMAs) and coordinate credits or replacements.
• Maintain accurate CRM and ERP records; generate reports on order activity, backlog, and open issues.
• Lead cross-functional coordination with Engineering, Production Control, Supply Chain, Shipping, Quality, and Finance to resolve customer-impacting problems.
• Support root-cause investigations and corrective actions tied to customer complaints.
• Recommend and help implement process improvements to improve customer service workflows and AS9100 compliance.
• Develop or update SOPs and training materials; mentor junior Customer Service Representatives.
• Support onboarding and ongoing training within the customer service function.
• Participate in customer meetings and act as a customer advocate while balancing operational requirements.

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Compensation (estimate)

• Estimated annual pay: $55,918 per year (estimated)

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Qualifications

• High school diploma or GED required. Associate’s or Bachelor’s degree in Business, Communications, Supply Chain, Aviation, Engineering, or related field preferred.
• 0–3 years of experience in customer service, order management, administrative support, sales support, project coordination, or related roles.
• Internship, co-op, military, manufacturing, retail, hospitality, or other customer-facing experience is valued.
• Proficiency with Microsoft Office required; experience with ERP and CRM systems preferred.
• Strong written and verbal communication skills and a customer-focused mindset.
• Excellent organization, time management, and attention to detail.
• Ability to learn new systems, processes, and technical information quickly.
• Demonstrated problem-solving and critical-thinking skills.
• Ability to manage multiple priorities in a fast-paced, team-oriented environment.
• Regular, reliable onsite attendance is required.

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Preferred

• Experience in aerospace or regulated manufacturing environments.
• ERP experience (implementation/usage).
• Familiarity with AS9100 or comparable quality management standards.
• Experience mentoring or training team members.
• Experience supporting strategic accounts or government/commercial aerospace customers.

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Key Competencies

• Customer service excellence and customer advocacy
• Order management & coordination
• CRM / ERP aptitude and reporting
• Cross-functional teamwork and communication
• Problem solving, decision making, and root-cause thinking
• Attention to detail, organization & prioritization
• Adaptability and continuous improvement mindset
• Accountability, reliability, and learning agility

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Work Environment & Physical Requirements

• Office-based role with regular onsite presence required (no remote option).
• Prolonged periods working at a computer workstation.
• Occasional light lifting up to 10 lbs.
• Fast-paced, collaborative office environment supporting manufacturing operations.

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Equal Employment & Accommodations

Confidential Client is an Equal Opportunity Employer and federal contractor committed to affirmative action. We provide equal employment opportunities to all qualified applicants and employees without regard to characteristics protected by applicable law.

If you require a reasonable accommodation to complete the application or interview process or to perform essential job functions, please contact Human Resources for assistance.

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Equal Opportunity & Hiring Transparency

Careertakes and our client are Equal Opportunity Employers committed to building a diverse and inclusive workforce. We prohibit discrimination or harassment of any kind. To support a fair and efficient hiring process, AI tools may be used to assist with application review or resume screening. These tools do not replace human decision-making. Final hiring decisions are made by people.

If you have questions about how your data is used, please contact us directly.