About Careertakes

👉 Important disclosure: Careertakes is a third-party recruiting platform supporting this hiring process. If selected, you will be employed directly by our client, Customer Services.

Applicants for this role may also receive access to additional matched opportunities through the Careertakes platform.

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Role overview

This posting describes multiple entry-level customer service roles (several related positions) being recruited on behalf of a confidential client. All roles are onsite in North Branch, TX and are offered as a 6-month contract-to-hire assignment. These positions are ideal for candidates who enjoy customer support, problem solving, teamwork, and career growth.

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Key responsibilities

Each role has specific focus areas; core responsibilities include:

• Answer incoming customer calls and provide account, payment, title, and payment-option assistance.
• Place courtesy collection calls for past-due accounts and help customers update payment methods (Customer Accounts Representative role).
• Support title-processing tasks including coordination with dealerships and state DMV offices, lien perfection, and document accuracy.
• Make and receive roughly 10–20 inbound and outbound calls daily with customers, dealerships, and DMV contacts.
• Research, analyze, and resolve title- and account-related issues; escalate when required.
• Maintain accurate records, follow established processes, and report recurring issues or process gaps to leadership.

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Schedules & on-site requirements

Schedules vary by role:

• Customer Care Representative: Monday–Friday, 8:00 AM–5:00 PM and 9:00 AM–6:00 PM shifts; plus 12 Saturdays per year, 8:00 AM–12:00 PM.
• Customer Accounts Representative: Monday–Friday, 8:00 AM–5:00 PM with two late nights per week (11:00 AM–8:00 PM; late nights are not scheduled on Fridays); plus 12 Saturdays per year, 8:00 AM–12:00 PM.
• Customer Service Support: Monday–Friday, 8:00 AM–5:00 PM (may occasionally be 7:00 AM–4:00 PM or 9:00 AM–6:00 PM).

Onsite location: North Branch, TX. Up to 3 hours of overtime per week may be required depending on business needs. Two Saturdays per month (8:00 AM–12:00 PM) are required for most roles.

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Compensation & benefits

• Pay range: $23.00 – $25.50 per hour (range is provided and individual pay will depend on experience, skills, and other job-related factors).
• Employment type: Full-time, contractor (6-month contract-to-hire).
• Eligible benefits for those who qualify may include: medical, dental & vision, critical illness/accident/hospital coverage, 401(k) with pre-tax and Roth options, voluntary life and AD&D, short- and long-term disability, HSA, transportation benefits, employee assistance program, and time off/leave programs. Benefit eligibility may depend on classification and length of employment.

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Who we’re looking for

• Entry-level candidates with strong customer service orientation.
• Good verbal and written communication skills.
• Comfortable handling phone-based customer interactions (both inbound & outbound).
• Strong attention to detail and ability to follow procedures for title and account processing.
• Ability to work independently and in a team environment.
• Comfortable with occasional overtime and weekend scheduling described above.

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Other details

• 6-month contract-to-hire assignment.
• Onsite in North Branch, TX.
• Expected closing date: Nov 5, 2026 (position may be filled earlier).
• Applicants must be legally authorized to work in the U.S.; reasonable accommodations are available upon request.

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Equal Opportunity & Hiring Transparency

Careertakes and our client are Equal Opportunity Employers committed to building a diverse and inclusive workforce. We prohibit discrimination or harassment of any kind. To support a fair and efficient hiring process, AI tools may be used to assist with application review or resume screening. These tools do not replace human decision-making. Final hiring decisions are made by people.

If you have questions about how your data is used, please contact us directly.