About Careertakes

👉 Important disclosure: Careertakes is a third-party recruiting platform supporting this hiring process. If selected, you will be employed directly by our client, IT.

Applicants for this role may also receive access to additional matched opportunities through the Careertakes platform.

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What You’ll Do

This Customer Service Representative I (Support Specialist) role provides phone, email, and remote support for point-of-sale (POS), online payments, and school meal software. Responsibilities include:

• Demonstrate a customer-first approach and deliver high-quality support.
• Provide email and phone support for PaySchools products, including Online Payment solutions and QuikLunch POS.
• Maintain high availability for support contact and respond promptly to inquiries from customers, business partners, and internal teams.
• Use phone, email, and remote tools to investigate and resolve technical and account issues.
• Diagnose underlying causes of customer or performance issues and suggest preventative measures.
• Create and maintain documentation to speed future problem resolution.
• Achieve Subject Matter Expert (SME) level on at least two software products.
• Provide training and live support for QuikLunch POS, QuikApps, and online payments.
• Configure QuikLunch item/button layouts and perform basic hardware installation, repair, and support.
• Other tasks as directed by the Support Manager.

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What We’re Looking For

Minimum qualifications and required traits:

• High school graduation required; bachelor’s degree preferred.
• Strong written and verbal communication skills.
• Comfortable working on a computer and familiar with Microsoft Office.
• Well organized with a positive attitude and willingness to learn.
• Excellent customer service skills and a team-oriented mindset.
• Ability to learn software products to SME level and deliver live training/support.

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Why This Role

• Gain technical customer-support experience in the IT/payments and POS space.
• Training to become an SME on software used by school districts and other clients.
• Opportunity to progress into higher-level support tiers handling additional products and responsibilities.

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Workplace & Legal Notes

• This position supports our client’s customers across the U.S.; applicants must be legally authorized to work in the United States.
• Careertakes and our client will follow all applicable federal and Ohio state hiring and employment laws. Candidates will not be discriminated against on any protected characteristic.

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Equal Opportunity & Hiring Transparency

Careertakes and our client are Equal Opportunity Employers committed to building a diverse and inclusive workforce. We prohibit discrimination or harassment of any kind. To support a fair and efficient hiring process, AI tools may be used to assist with application review or resume screening. These tools do not replace human decision-making. Final hiring decisions are made by people.

If you have questions about how your data is used, please contact us directly.