About Careertakes

👉 Important disclosure: Careertakes is a third-party recruiting platform supporting this hiring process. If selected, you will be employed directly by our client, Events & Marketing (Confidential Client).

Applicants for this role may also receive access to additional matched opportunities through the Careertakes platform.

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Key Responsibilities

• Serve as the primary point of contact for customers via phone, email, and chat.
• Provide accurate information about products, services, and company policies.
• Diagnose and resolve customer concerns; follow up to confirm satisfactory resolution.
• Log and maintain detailed records of customer interactions in the CRM.
• Collaborate with internal teams (operations, sales, fulfillment) to expedite solutions.
• Support administrative tasks and post-interaction follow-up as needed.

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Qualifications

• High school diploma or equivalent required; associate or bachelor’s degree preferred.
• Strong verbal and written communication skills.
• Demonstrated problem-solving ability and a customer-first mindset.
• Comfortable using CRM systems and standard office software (email, spreadsheets).
• Positive attitude, dependable attendance, and ability to work effectively in a team.

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Preferred / Nice-to-Have Skills

• Prior experience in customer service, hospitality, events, or marketing support.
• Familiarity with common CRMs or ticketing systems.
• Ability to prioritize and manage multiple customer requests concurrently.
• Basic knowledge of event operations or marketing activations (helpful but not required).

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Compensation & Schedule

• Estimated salary: $49,481 per year (estimated).
• Employment type: Full-time, entry-level.
• Location: Fitchburg, WI — on-site or as specified by the Confidential Client.

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Why You’ll Like This Role

• Join a team supporting live events and marketing activations — great for candidates who enjoy fast-paced, customer-facing work.
• Opportunity to build customer-service skills and gain exposure to events & marketing operations.
• Collaborative environment where clear communication and ownership are valued.

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Equal Opportunity & Hiring Transparency

Careertakes and our client are Equal Opportunity Employers committed to building a diverse and inclusive workforce. We prohibit discrimination or harassment of any kind. To support a fair and efficient hiring process, AI tools may be used to assist with application review or resume screening. These tools do not replace human decision-making. Final hiring decisions are made by people.

If you have questions about how your data is used, please contact us directly.