Customer Service Representative 1
The Customer Service Representative 1 role involves providing accurate and timely transactional support to customers through order management, quoting, invoicing, and communication activities. This entry-level position requires adherence to established procedures and quality standards while supporting sales leads and handling customer inquiries in a fast-paced environment. The role offers opportunities for mentoring and development within the customer service department.
About Careertakes
👉 Important disclosure: Careertakes is a third-party recruiting platform supporting this hiring process. If selected, you will be employed directly by our client, Customer Services.
Applicants for this role may also receive access to additional matched opportunities through the Careertakes platform.
What You’ll Do
The Confidential Client is hiring a Customer Service Representative 1 to provide accurate, timely and professional transactional support. This is an entry-level role suited to candidates who follow established procedures, communicate clearly, and work well in a fast-paced contact center or remote environment.
- Accurately process standard customer orders using the company order management system
- Create and maintain customer accounts and ensure data accuracy
- Monitor order status and advance orders through the workflow
- Provide timely order and shipping updates to customers and internal teams
- Reprint invoices and fulfill invoice copy requests
- Handle inbound phone support, document interactions, and resolve routine issues
- Submit and track urgent ("hot") orders per VOC procedures
- Assist with lead submittals and opportunistic sales support within defined scope
- Perform other duties as assigned within established procedures and quality standards
Qualifications
Required:
- Ability to independently complete defined entry-level customer service tasks with accuracy and consistency
- Strong attention to detail and adherence to documented procedures
- Basic proficiency with order management, quoting, and customer communication systems
- Demonstrated computer proficiency
- Comfortable multi-tasking in a fast-paced contact center or remote environment while actively listening to customers
- Courteous and effective verbal and written communication skills
- High school diploma required (Associate's or Bachelor's degree preferred)
Preferred Qualifications
- Prior experience in customer service, order management, or transactional support
- Familiarity with CRM or ERP systems
- Experience with Microsoft Office; experience with Salesforce or Oracle is a plus
Physical Demands & Work Environment
- Duties may be performed in an office or remote work environment
- May require prolonged periods of sitting and use of standard office equipment
- Reasonable accommodations are available for candidates with disabilities during the application and interview process; request assistance through Careertakes or during the process
Compensation & Benefits
- Salary range: $20.00 - $23.00 USD per year (range provided by the employer at time of posting). This position is also eligible for Bonus Pay.
- Benefits: paid time off, medical/dental/vision insurance, and 401(k) to eligible employees (benefits subject to plan terms and eligibility).
- This role is remote-friendly (telecommute) and is listed for candidates in Loveland, CO.
Equal Opportunity & Hiring Transparency
Careertakes and our client are Equal Opportunity Employers committed to building a diverse and inclusive workforce. We prohibit discrimination or harassment of any kind. To support a fair and efficient hiring process, AI tools may be used to assist with application review or resume screening. These tools do not replace human decision-making. Final hiring decisions are made by people.
If you have questions about how your data is used, please contact us directly.
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