Customer Service Representative 1
The Customer Service Representative 1 role involves providing accurate and timely transactional support including order entry, account management, and customer communication. This entry-level position requires adherence to established procedures and quality standards while supporting sales leads and handling customer inquiries in a fast-paced environment. The role offers opportunities for growth through mentoring and emphasizes strong ownership and communication skills.
About Careertakes
👉 Important disclosure: Careertakes is a third-party recruiting platform supporting this hiring process. If selected, you will be employed directly by our client, a provider of water analysis and environmental solutions.
Applicants for this role may also receive access to additional matched opportunities through the Careertakes platform.
What You’ll Do
This is an entry-level Customer Service Representative role supporting transactional customer operations. You will be expected to follow established procedures, work with internal systems, and provide timely, professional service.
- Accurately process standard customer orders using order management systems and documented procedures
- Create and maintain customer account information
- Monitor order status and advance orders through the workflow
- Provide order and shipping updates to customers and internal teams
- Fulfill invoice reprint requests and handle routine billing inquiries
- Handle inbound phone support: resolve issues, document interactions, and escalate as required
- Receive and process urgent "hot order" requests per instructions
- Assist with lead submittals and opportunistic sales support within defined scope
- Perform other duties as assigned, consistently following quality and compliance standards
Minimum Qualifications
- High school diploma or equivalent required
- Ability to complete defined entry-level customer service tasks independently, accurately, and consistently
- Strong attention to detail and adherence to documented procedures
- Basic proficiency with order management, quoting, and customer communication systems
- Demonstrated general computer proficiency (email, Office apps); ability to learn CRM/ERP tools
- Comfortable working in a fast-paced contact center environment while multitasking and actively listening to customers
- Courteous and effective verbal and written communication skills
- Ownership mindset and ability to use available resources to resolve issues
Preferred Qualifications
- Prior experience in customer service, order management, or transactional support
- Familiarity with CRM or ERP systems
- Experience with Microsoft Office; experience with Salesforce or Oracle is a plus
- Associate’s or Bachelor’s degree is preferred but not required
Compensation & Benefits
- Pay range (provided by the employer): $20.00 - $23.00 USD per year. This role is also eligible for bonus pay.
Note: The employer notes pay may vary based on education, experience, location, shift, and other factors. - Benefits (where eligible) may include paid time off, medical/dental/vision insurance, and 401(k).
- Careertakes and our client comply with applicable pay-transparency and employment laws. No salary information has been fabricated — ranges shown are from the source posting.
Work Environment & Physical Demands
- Duties are primarily performed in an office or remote work environment (hybrid arrangements may be possible).
- Role may require prolonged periods of sitting and routine use of standard office equipment.
Equal Employment & Accessibility
Careertakes and our client are committed to equal opportunity and building an inclusive workforce. Applicants will receive consideration without regard to legally protected characteristics.
If you require a reasonable accommodation to participate in the application or interview process, please request it through the accommodations channel provided during the application process.
Please note: unsolicited resumes from third-party recruiters will not be considered unless a valid search agreement is in place.
Equal Opportunity & Hiring Transparency
Careertakes and our client are Equal Opportunity Employers committed to building a diverse and inclusive workforce. We prohibit discrimination or harassment of any kind. To support a fair and efficient hiring process, AI tools may be used to assist with application review or resume screening. These tools do not replace human decision-making. Final hiring decisions are made by people.
If you have questions about how your data is used, please contact us directly.
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